Program Operations and Development Manager

  • 264 W. 300 N., Provo, Utah, United States
  • Full-time

Company Description

Mountainland Head Start, Inc. is an amazing company to work for with a positive environment focused on helping children and families succeed. We are a non-profit government funded organization that offers low-income children and families beneficial health, education, nutrition, and other helpful programs to improve their lives. 

Come be part of something better that helps change the lives of others in your community!

Job Description

STATUS:    Exempt; Position is Full Time, 239 days and 13 holidays 
SALARY:  Determined based on experience; Include desired salary in your response


Supports the Executive Director in the administration, coordination and implementation of the Head Start Program Performance Standards specific to Program Design and Management. Ensures services support the 2007 Improving Head Start for School Readiness Act, the agency’s school readiness goals and other federal regulations including other grant conditions. Responsible for overall leadership and monitoring of two district program areas:  1. Operational areas (facilities maintenance, and transportation) which support the program and centers to operate efficiently and effectively by ensuring that centers are safe and healthy environments meeting all federal, state and local building and health codes/regulations applicable to their type of use. In addition to the centers, responsible for leading and monitoring the transportation fleet, storage facilities, and administrative offices. 2. Community Development areas - leads and monitors community outreach and volunteer and development areas to increase the organization’s funding streams, donor and volunteer base, deepen community partnerships, and elevate the organization’s profile. In addition, provides a variety of executive-level support for ongoing program operations and project management action plans, and other specific projects making administrative analysis to draw conclusions and develop action plans as exclusively directed and in support of the Executive Director. Functionally coaches, supports and supervises the Facilities and Transportation Manager and the Community Outreach and Volunteer Coordinator in their areas of responsibilities.


1.    Under the direction of the Executive Director, through ongoing monitoring activities, assists in ensuring federal Performance Standards relating to Program Design and Management and corresponding agency Policies and Procedures are being met in addition to other grant conditions.

•    Provides ongoing monitoring and follow-up of the environmental health and safety inspections conducted by committee members.
•    Develops, reviews, and revises procedures for safety and emergency preparedness for emergency situations as needed.
•    Collaborates with service area Directors to ensure all required back-up documentation is being compiled and reported to the Executive Director as requested or as required. 
2.    Supervises, coaches and supports the Facilities and Transportation Manager to ensure that all Head Start performance standards related to transportation, facilities, and safe environments are implemented and are continually in compliance.

•    Oversees and monitors work order completion, preventative/ongoing maintenance activities and records and fleet tracking systems.
•    Works in concert with the Facilities and Transportation Manager to coordinate job bids, repair costs, and estimates according to Head Start Performance Standards, Davis-Bacon regulations, federal cost principals and agency policies and procedures.
•    Participates in and oversees contract development and enforcement for all utilities, storage, cleaning services, grounds maintenance and trash removal.
3.    Supports the Executive Director with various grant application preparations and grant reports.
•    Assists Executive Director in writing/compiling grant applications for facility and/or real estate purchases/leases.
•    Explores and researches facility opportunities and other opportunities for business expansion.
•    Spearheads and coordinates efforts for any new facility construction or major renovations with city officials and contractors. 
•    Serves as a liaison with contractors to assure stated work is completed properly.
4.    Under the direction of and upon the request of the Executive Director, conducts periodic training and presentations to the community, staff, board of Directors and the Policy Council. 

5.    Responsible for the agency’s achievement of in-kind goals by actively participating in the solicitation of in-kind services and donations to the Head Start program including, but not limited to, encouraging community members and organizational contacts to volunteer, provide donations of professional services, supplies, cash, and anything else needed to support the Head Start program. 

•    Supervises, coaches and supports the Community Outreach and Volunteer Coordinator who has the primary responsibility for community outreach and volunteer management.
6.    Works extensively with the Executive Director and in concert with the Community Outreach and volunteer Coordinator to identify opportunities for grant funding and take ownership of coordinating a highly successful grant program, which includes but is not limited to: 
•    Developing a strategic vision for a wide array of grant opportunities
•    Maintaining website and social media presence
•    Regular, consistent, and effective marketing and communications
      initiatives to expand and enhance the agency’s visibility and reputation,    
      including collaborative work on the agency’s community newsletters.
•    Managing the grant pipeline and reaching grant funding goals
7.    Coordinates assigned project management activities ensuring integrity of documents 

•    Consults with the Executive Director and leadership team to assure reports are effectively meeting the needs of the agency under the Head Start Performance Standards.  
8.    Assists the Executive Director as well as other service area Directors in the compilation, review and analysis of other miscellaneous program data and projects as requested and in support of data/goal-driven decision making.
9.    Works at a level of responsibility which may require consultation with other senior management professionals in carrying out some assigned tasks.
•    Assists program services Directors with special projects when needed under the direction of the Executive Director
10.    Collaborates with other service areas to ensure seamless services to children and families and ensures we are staying true to our mission and vision.  Attends and participates in staff and parent training sessions, as directed, i.e. pre-service, orientations, in-service training meetings and other agency activities as required.

11.    Demonstrates understanding of the child abuse/neglect.  Reports suspected child abuse to the Family & Community Services Director and maintains confidentiality of all program related information.
12.    Expected to provide temporary assistance in the classrooms to meet minimum child to staff ratios, or to ensure the safety of children, in the absence of sufficient Education and Child Development Service Area staff. Staff from any service area working or present at a center when the need arises will be called upon first, with Administrative Office staff being utilized if insufficient staff is present on site.
13.    Expected to assist the agency in maintaining safe and healthy environments for children and staff by immediately reporting health and safety risks/concerns or potential concerns to a leadership staff member and/or via our internal work order system and follow up with appropriate staff in a timely or appropriate manner.
14.    Other job-related duties as assigned may be necessary to carry out the responsibilities of this position.



Must have a bachelor’s degree in Business Administration, Public Administration, Project Management or other related field with extensive background related to the stated essential job functions. A related or unrelated degree with extensive related experience may be considered at the discretion of the agency.

Master’s Degree in Business or Public Administration with an undergraduate or minor in a related field is desirable.

Minimum of three years of supervision and high-level management experience related to the stated tasks or a combination of education and experience at the discretion of the agency.

Progressively responsible nonprofit fund development experience or similar business expansion or development function.

Prior Head Start, and grant writing experience a plus.

Additional Information

Please apply on our website at

If you would like a full job description, please contact the recruiter. 

MOUNTAINLAND HEAD START, INC. is an equal opportunity employer and does not discriminate in employment actions based on race, color, religion, sex, sexual orientation, national origin, age, mental or physical disability, genetic identity, veteran status, or any other classification protected by federal, state or local law.