IT Help Desk Analyst

  • 555 W Kinzie St, Chicago, IL 60654, USA
  • Full-time
  • Department: IT Services

Company Description

Morguard is a fully integrated real estate company. We strategically invest in high-quality, well-located, multifamily assets across North America and our onsite teams are critical to our Communities' success.

Job Description

We need an IT Help Desk Analyst to support our luxury properties in downtown Chicago, Illinois. Based onsite our properties, you’ll work to support IT operations for our three luxury high rise buildings in the River North/Downtown Chicago Loop Area.

About you.

You’re looking to contribute. You like to keep things running and provide solutions. You have a thorough understanding of computer hardware and are adaptable to learning new software and systems.

We are looking for you if you enjoy working with high performing individuals, have an eye for efficiency and have a proven success in a help desk/customer service role. If this sounds like you, you could be a part of Morguard!

Your responsibilities include:

  • Assist in setting up, maintaining, or breaking down workstation areas as required
  • Purchase and maintain stocks of computer equipment and related hardware
  • Company team mobile device management – including purchasing, configuring, troubleshooting and repair
  • Coordinate with vendors to facilitate purchases, support, or exchanges
  • Help Desk Support:
    Receive, investigate, respond to and resolve Level 1 (i.e. simple to moderately complex) technical and software questions or concerns for all platforms – including: company intranet, Microsoft Office, JD Edwards, Yardi Voyager 7, Propidex, Argus, Etc. and resolve the issue within a timely manner.
  • Assist in software and network upgrades, as required, in order to enhance system functionality and software efficiency, consistency, and security.
  • Assist with Network Troubleshooting and building phone network
  • Provide end-user support to internal (employee) and external (client) groups.

Qualifications

  • Bachelor’s degree in computer science, finance, accounting or related field of study and/or at least 1-2 years of direct experience with office IT hardware set up, support, and troubleshooting.
  • Previous experience in a technical help desk role is preferred
  • Basic knowledge of VPN and tunneling network technology
  • Previous experience (one to three years) supporting an enterprise environment is ideal
  • Excellent communication skills, including written, design documentation and presentation
  • Strong problem solving and decision making ability
  • Outstanding interpersonal skills with a solid customer service background
  • Work ethic focused on the dynamism and collaboration
  • Highly motivated and able to work independently and learn quickly.

Additional Information

Why you should join Morguard

At Morguard, our employees are our greatest investment. We make people our priority and strive to create a culture of respect, health and safety, and equal opportunity to support employees to meet their goals.

When you join Morguard, you join a strong and committed team and will have access to:

  • Employer Provided Medical Insurance Options
  • Excellent culture that supports a work-life balance with time off for Summer Hours, Vacation, Personal, Sick Leave, and Paid Holidays
  • Education Reimbursement Program
  • Dollar for dollar matching 401k Savings Plan with immediate vesting
  • Opportunity to live onsite within portfolio with our Employee Discount

All job offers are subject to a pre-employment drug test and criminal/credit background check.

*Morguard is an equal opportunity employer

+This job description is intended to describe the nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all responsibilities required of the job. Job descriptions may also be rewritten periodically to reflect any changes in the position’s duties.

Morguard is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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