Entry Level Customer Service Assistant

  • 980 6th Ave, New York, NY 10018, USA
  • Full-time

Company Description

We are a Marketing and consulting firm specializing in promotions, events, and branding for Fortune 100 clients within the commercial, retail, and non profit branding.

Job Description

We are looking for an Entry Level Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer customer calls and emails daily and help resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Salary range: $38000 - $48000 per year.

Responsibilities

  • Receive and resolve, within established guidelines, customer issues, questions and concerns.

  • Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.

  • Perform other duties and responsibilities as required or requested by management.

  • Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.

  • Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.

  • Download, distribute, and answer all customer questions received via email.

  • Support marketing and sales efforts with industry events, exhibits, or other sales- based events when necessary.

Qualifications

  • High School Diploma or GED.

  • Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing.

  • Have a can-do attitude, be able to articulate and overcome failure, and have a resilient mindset.

  • Possess good organizational and record-keeping skills.

  • Previous experience in customer services or contact centers is desirable but not mandatory

  • Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.

  • Proficient in Microsoft Outlook, Microsoft Word, and Excel.

  • Good problem-solving ability.

Additional Information

  • This is not a remote job