Customer Service Representative

  • 1619 Broadway, New York, NY 10019, USA
  • Full-time

Company Description

Established in 2010, Allure Marketing in Midtown New York City is a marketing and fundraising firm that provides essential resources for the most respected companies, nonprofits, and NGOs in the telecommunications, non-profit, office supplies, and utilities industries.

Job Description

Allure Marketing has a Customer Service Representative position awaiting a personable and well-spoken professional with their growing staff. In this role, you provide superior customer service and a positive experience to our customers. You enjoy providing solutions to customers and selling products and services.

Salary range: $42000 - $48000 per year

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries.

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Knowing our products inside and out so that you can answer questions.

  • Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Providing feedback on the efficiency of the customer service process.

  • Managing a team of junior customer service representatives.

  • Ensure customer satisfaction and provide professional customer support.

Qualifications

  • High school diploma, general education degree or equivalent.

  • Experience working with customer support.

  • Comfortable using computers.

  • Ability to stay calm when customers are stressed or upset.

Additional Information

  • This is not a remote job