Customer Service Representative
- 1619 Broadway, New York, NY 10019, USA
Established in 2010, Allure Marketing in Midtown New York City is a marketing and fundraising firm that provides essential resources for the most respected companies, nonprofits, and NGOs in the telecommunications, non-profit, office supplies, and utilities industries.
Allure Marketing has a Customer Service Representative position awaiting a personable and well-spoken professional with their growing staff. In this role, you provide superior customer service and a positive experience to our customers. You enjoy providing solutions to customers and selling products and services.
Salary range: $42000 - $48000 per year
Customer Service Representative Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
High school diploma, general education degree or equivalent.
Experience working with customer support.
Comfortable using computers.
Ability to stay calm when customers are stressed or upset.
- This is not a remote job