Montu is one of Australia's leading health tech businesses and a leader in alternative health service.  With operations in Australia and Europe, we take a technology-first approach to reshaping the landscape for suppliers, practitioners, pharmacies and patients.

Montu operates a fully integrated, end-to-end ecosystem of healthcare companies that touches every part of the alternative health experience, from patient care through to pharmacy dispensing, clinical education, product development, wholesale distribution and more.  Our brands include Alternaleaf, UMeds, Leafio and Saged.

Recognised by the Deloitte Fast 50 as the fastest growing tech company in Australia for two years running – with revenue growth of over 26,000% and 9,000% – Montu is now the largest business of its kind outside North America.

This role is an Australia-based, fully work-from-home position, with access to co-working spaces in Sydney, Melbourne and Brisbane. 

The Head of Telehealth - Doctors is responsible for leading a contingent of 80-100 doctors and ~10 nurses. This role involves evolving the clinical solutions and experience, ensuring availability and engagement of the workforce, identifying and building out tech controls, ensuring patient and prescriber safety, and keeping across policy and regulation. The Head of Telehealth - Doctors will collaborate with various department heads, including the Medical Director, operations, nursing, compliance, growth, and legal, to build an evolving and compliant solution that prioritises checks, balances, and acknowledgments. This role also involves managing performance and adherence of the department and service.
 

Key Responsibilities
 

• Clinical Leadership:
• Provide strategic direction and leadership for the telehealth doctor team
• Develop and implement clinical solutions to enhance patient and prescriber experience
• Ensure the delivery of high-quality care through evidence-based practices
• Build and lead a high-performing team by providing leadership, direction and support to employees, ensuring they clearly understand their roles and responsibilities.
• Promote the empowerment and growth of staff by providing mentorship, coaching, and professional development opportunities to team members.
• Delegate responsibilities effectively and manage team performance to achieve individual and departmental goals.
• Set team OKRs and KPIs and monitor metrics and feedback to identify areas for improvement and optimisation.
   
• Workforce Management:
• Develop strategies to attract, retain, and motivate a workforce of independent and permanent doctors
• Develop strategies to promote high engagement and availability from doctors to meet the demands for consults 
• Collaborate with operations on doctor workforce planning and scheduling to meet patient demand
• Develop strategies to attract, retain, and motivate a workforce of nurses that manage doctor engagement and performance and resolve clinical escalations
   
• Tech Controls and Innovation:
• Identify and build out technological controls to support telehealth services
• Work with IT and other departments to integrate new technologies and improve existing systems
• Ensure that tech solutions align with clinical needs and regulatory requirements
   
• Patient and Prescriber Safety:
• Implement policies and procedures to ensure patient and prescriber safety
• Monitor and ensure compliance with all relevant healthcare regulations and standards
• Lead initiatives to continuously improve safety and quality of care
   
• Policy and Regulation:
• Stay abreast of changes in healthcare policy and regulations affecting telehealth
• Ensure the telehealth service complies with all relevant laws and guidelines
• Work with the compliance and legal teams to address regulatory challenges
   
• Collaboration and Coordination:
• Collaborate with the Medical Director, Head of Operations, Head of Nursing, Head of Compliance, Head of Growth, and Legal to build a compliant and efficient telehealth service
• Ensure effective communication and coordination between departments
• Foster a culture of teamwork and continuous improvement
   
• Performance Management:
• Develop and monitor performance metrics for the telehealth doctors’ team
• Conduct regular performance reviews and provide feedback to doctors
• Implement strategies to improve performance and ensure adherence to standards
   
• Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs)
• Deliver on individual and set departmental OKR and KPI’s as determined from time to time
• Demonstrate strong abilities to utilise data to assess and identify blockers that could impact the delivery of objectives and KPIs

This role requires a strategic leader who can enhance the quality of patient care services while maintaining a strong commercial orientation and establishing appropriate performance metrics to drive efficiency.

• Medical degree (MD/MBBS) 
• At least 5 years of post-graduate clinical experience 
• 8 years experience in business, strategy, operations  and/or healthcare management with previous roles at a senior leadership level
• Proven expertise in healthtech, telehealth or remote healthcare settings is desirable
• Demonstrated ability to manage large teams, contingent workforce, and complex operations effectively
• Excellent leadership, communication, stakeholder management and interpersonal skills
• Strong knowledge of healthcare regulations, risk and compliance frameworks and standards, and best practices in clinical operations.
• Strategic thinking and problem-solving abilities, with a focus on improving patient care and operational efficiency.

You’ll be joining a highly motivated, agile team where your ideas and work will directly influence the direction and progress of an expanding global company in a hyper-growth phase. We pride ourselves on our collaborative and driven culture and offer opportunities for advancement to high achievers.

Other benefits include:

• Gaining access to SAGED courses and more through the Greenhouse learning platform, fostering continuous growth and development.
• Enjoying discounts with over 450 retailers through our Reward and Recognition platform.
• The freedom of a full-time, work-from-home role.
• Access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities.
• Mental health support through our wellbeing platform, Unmind.
• A private health insurance discount through Medibank.
• Up to 8 weeks of paid parental leave.
• Swag kits to celebrate key milestones in your journey with us.
• Enhancing your home office with our ergonomic equipment reimbursement benefit.
• Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients.
  
  
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We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.