Instructional Designer

  • Rochester, NY, USA
  • Full-time

Company Description

This position is located in Rochester, New York.

Monro is a strong, growing company. Founded in 1957 in Rochester, we now have over 1180 company-owned locations servicing over four million cars each year in the US in 28 eastern and mid-western states. Monro offers customers a wide range of tire choices and repair services, such as exhaust, brake, suspension, alignment, ride control, tire, battery, electrical, air conditioning and scheduled maintenance services. We are a publicly traded company and a top performer on the NASDAQ both in our results and our return to our investors. 

Job Description

Monro, Inc., has an opening for an Instructional Designer who thrives in a dynamic, fast-paced environment and has a strong training and development background. As an Instructional Designer, you will be responsible for analyzing, designing and developing high quality training content for technical, sales and operations learning programs for our retail stores. This role focuses on instructional design and curriculum development and the delivery of training. You will play a significant role in the training and development of a successful and effective retail network support team.

Primary responsibilities include but not limited to:

  • Collaborate effectively with Monro Service teams, subject matter experts (SMEs) and others on the Field Support team to develop training content as well as non-technical curriculum
  • Conduct stakeholder and SME interviews to determine, recommend and document training needs and projects
  • Perform needs analyses using available data and evaluate program results to continuously improve learning effectiveness
  • Assist with development of learner engagement strategies and evaluation plans
  • Design and develop course content applying adult learning principles including but not limited to measurable learning objectives, scenarios, simulations, audio scripts, progress checks, performance evaluations and knowledge assessments
  • Utilize ADDIE, SAM, Kirkpatrick and other recognized models to design, develop and publish engaging course content, learning activities and knowledge assessments for ILT, online, virtual and blended modalities
  • Adapt instructional materials created for one format to another format (usually from face-to-face to eLearning and virtual)
  • Revise, rewrite and review course content for accuracy
  • Upload, test and maintain content to an LMS
  • Manage multiple projects and programs concurrently
  • Provide train the trainer sessions (classroom or virtual/remote) to support implementation of training programs across the Monro Inc. brand


The ideal candidate will be passionate about the growth and success of Monro, Inc., employees and our customers. He/she will have experience in designing, developing, and implementing a wide range of training solutions and knowledge assessments, and will also have the following attributes and qualifications: 

  • Relevant experience in an instructional design and/or curriculum development role
  • Demonstrated experience designing and developing training materials and content to include creating instructor-led materials, online/e-learning modules, job aids, online tutorials, knowledge assessments and other training materials
  • Experience designing, developing and evaluating assessments and using the assessment output data for performance and training improvements
  • Ability to apply adult learning principles and incorporate this into curriculum design and development
  • Demonstrated working knowledge of eLearning development tools such as Articulate Studio/Storyline, Captivate, Camtasia, Adobe Photoshop/Illustrator, or Flash, LMS (or similar), virtual instructor-led training tools, and social learning tools
  • Demonstrated ability to assess training effectiveness and ROI to stakeholders and leaders
    Proven experience collaborating with global stakeholders, SMEs, store managers and technicians
  • Excellent communication skills and the ability to edit content for the purpose of knowledge transfer and skill development; this includes skill in collaborating with subject matter experts and managers to help write and develop technical content
  • Excellent project/program management and organization skills
  • Experience working with and integrating the use of knowledge bases and online reference for learning and performance support

Preferred Qualifications

  • Two or more years of experience in a curriculum development role or similar
  • An undergraduate degree in communication, education, instructional design or related field (or a technical field)
  • Industry certifications in instructional design, curriculum development, performance improvement, project management, and content-specific certifications as appropriate (CPLP, CPT, PMP, etc.) is a plus
  • Experience developing and supporting training for technical/retail related positions a plus
  • Experience with technical & customer service organizations
  • Experience building training assessments
  • Familiarity with SCORM, online learning, learning technology and/or web design or development skills
  • Automotive experience is a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equal Opportunity Employer

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