An excellent opportunity has now arisen for a Client Operations Executive to join our Head Office team on a permanent full-time basis. We are market leaders in bespoke recruitment processes and specialist in employing and recruiting for high risk industries such as petroleum, pharmaceuticals, chemicals and renewable energy.

As a company that recruits on mindset and skill set, you will help progress people start their new careers into their dream roles and be an integral part of the Client Operations team. This is a fantastic opportunity for candidates looking for a rich and rewarding experience in their new discipline. Making this role even more exciting is that we’re about to launch QuestAI which uses advanced Artificial Intelligence to further our bespoke, unique recruitment solutions.  

Salary Information:

Competitive salary: £20,000 - £22,000 per annum

Hours: 

Monday to Friday 09:00 – 17:30

Key Responsibilities include:

• Support the Client Operations Manager with delivering on company, client and candidate goals.
• Daily point of contact for clients, candidates and employees, developing new relationships and nurturing existing ones.
• Manage and deal with enquiries via phone, email and ChatBot system.
• Assist in identifying areas to increase efficiency and automation of processes.
• Support the sales and marketing process in identifying new clients and candidates.  
• Manage the employee on-boarding process which includes detailed background checking and accurate timely administration in line with our service level agreements.
• Complete employee performance management and investigations in line with Company policies and procedures.
• Organise documents in an efficient and convenient manner for storage and future reference.
• Undertake general administrative support tasks, such as filing and document management.

About you:

• Ability to multi-task and manage and prioritise workloads.
• Ability to work effectively within a team but also be able to manage your own workload efficiently.
• Attention to detail and ability to follow processes.
• Able to follow instructions and maintain momentum, even with repetitive tasks
• Experience with a variety of web-based systems or in-house systems is advantageous
• Intermediate level user of MS Office applications (Word, Excel, Powerpoint)
• Excellent written, quick typing and strong oral communication skills
• Willing to learn about our services and the industries we work in, in order to provide help and advice to clients and candidates.

INDA