Monarch/Brandywine Senior Living: 

Company Culture and Values: At Monarch Communities, we value compassion, innovation, and community. Our team is committed to making a meaningful impact on the lives of our residents and fostering a collaborative and supportive work environment.

The Operations Coordinator role includes covering as a Floating Executive Director and Case Manager for our four New York Communities.  This is an exempt, salaried position and will report to the Regional Director of Operations.

Job Overview

Responsible for providing the Leadership Teams at multiple communities in NY guidance as an Operations Coordinator, Floating Executive Director and Case Manager.  This includes helping to achieve company goals and census growth, building team member relations, focusing on business trends, and ensuring that company policies and standards are being met.  In addition, adhering to regulatory compliance and safety while creating a culture that focuses on the residents, families and associates while ensuring residents maintain the highest quality of care and life per DOH regulations.

Salary Range: 110K – 120K

Responsibilities and Duties

• Work with teams to develop and execute business strategies to excel operational and financial targets
• Manage state, federal, and company regulatory compliance
• Demonstrate effective communication, leads by example, ensure outstanding attention to detail in the care and wellbeing of all residents.
• Ensure positive engagement of residents, associates, and family members by maintaining a positive, open-door culture.
• Set standards for quality assurance and ensure compliance with state regulations and company policies.
• Have direct responsibility for the financial management of the community
• Perform human resources functions: recruitment, associate development, disciplinary action, etc.
• Lead the Sales and Marketing process to meet or exceed occupancy and revenue targets.

• Ensure apartments are clean and prepared for all new residents prior to their arrival 
• Meet with family/resident on day of move-in to welcome and introduce them to team members, orient family and residents to routines, assist residents in adjustment to the Community 
• Develop and maintain relations and communications with government agencies on an on-going basis 
• Complete, submit, and maintain records of incident reports to DOH, as needed 
• Maintain accurate documentation of case management needs and case management notes, including initial, annual, and on-going pertinent information notes, including initial, 30-day, and Q6 months, and on-going pertinent information notes/change of condition, and discharge 
• Work with residents and team members to respond to and resolve resident issues or conflicts 
• Communicate all pertinent information on new and existing residents to appropriate team members to ensure highest quality of care 
• Assist residents in need of alternate placement by executing a safe discharge plan 
• Serve as a liaison for residents at the hospital, short-term rehab, etc. in assisting with paperwork and coordination of a safe return to the community 

• Work closely with Business Operations Director to assist in answering issues pertaining to insurance and finance 
• Conduct tours of the community to potential residents and their families

• Four-year college degree
• Case Management experience required
• Prior leadership experience within the health care industry preferred
• Demonstrated success in managing operating expenses
• Previous sales or business development experience preferred
• Excellent written and verbal communication skills and the ability to lead a team
• Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications

Physical Abilities

• While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell.
• An individual in this position will be required to lift or carry weight in up to 50 lbs. Intermittent physical activity includes lifting and supporting residents. The associate must use proper body mechanics.

Benefits:

• Medical Coverage
• Health Advocacy
• Dental Coverage
• Vision Coverage
• Ancillary Benefits (Life/AD&D, Short Term Disability and Long Term Disability)
• Voluntary Life
• Flexible Spending Account
• 401(k) Retirement and Matching
• Employee Assistance Program
• Supportive Leadership
• Referral Bonuses