Momentum Financial Services is a leading provider of financial services in North America. For 40 years, we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Through our retail network of over 400 locations, known as Moneymart, Insta Cheques and the Cheque Cashing store, we provide access to cash and related products to help our customers achieve their goals.

Our highly skilled workforce puts customers first in everything we do. We serve 2 million people annually with diverse and innovative financial products such as loans, cheque cashing, money transfer and prepaid cards. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions.

#Corporate

Job Description

Candidates must reside in the GTA area to be considered for this role as they will be required to be in the office 3 days a week at the Toronto Corporate Office (located in downtown Toronto).

We are seeking a Compliance Analyst to join our Compliance team. The successful candidate will be a key member of our growing Compliance team. The successful candidate will partner with various business stakeholders to help manage regulatory risk within the organization. 

Key Responsibilities

• Serve as the point of contact on the Compliance team to assist in the management of escalated customer complaints related to compliance matters.
• Conduct thorough investigations into the root causes of complaints, identifying trends and areas for improvement to prevent future occurrences.
• Collaborate with business stakeholders, to address complex complaints and mitigate potential risks.
• Assist with management and oversight of employee training on compliance matters.
• Serve as the point of contact for regulatory agencies and other third-party stakeholders for compliance related exams and reviews.
• Gather and prepare documentation and responses as required, including coordinating responses from other departments.
• Assist with implementation of corrective actions and recommendations resulting from regulatory examinations and other reviews.
• Work on other assignments and projects as requested.

Skills and Qualifications

• University education or equivalent
• At least 3 years of relevant work in the financial services industry
• Experience with complaint management, regulatory exams/audit management and project management is preferred
• Strong organizational, communication and project management skills
• Ability to maintain discretion when handling sensitive matters and information

All your information will be kept confidential according to EEO guidelines.

*Notice to Ontario Applicants – Momentum Financial Services Group is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment, and selection process. If you are selected for an interview, please notify Momentum Financial Services Group if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, we will work with you to determine how to meet your needs.

Note to Internal Applicants: All internal applicants are required to notify current manager regarding interest in applying for this role.