Service Continuity Advisor

  • Phoenix House, Simonsway, Atlas Park, Manchester, United Kingdom, Manchester, United Kingdom
  • Full-time

Company Description

***£21,000 to £25,000, HYBRID WORKING AVAILABLE***

About us

Founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

Delivering the exceptional, every day

Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
Our promise to our people: a place to work where you can thrive and be your best every day.
Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
Our culture – our core values and how we behave:

We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.

We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.

We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.

Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.

Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.


Job Description

Salary £21k-25k

About the role

As a service continuity advisor, you’ll help keep our operations running smoothly, fixing what others can’t. Working alongside team and department managers, you’ll ensure maintenance stays on schedule by controlling stock levels and ordering parts, hiring equipment, and managing access to sites. You’ll also run reports to track workflow progression and ensure work is completed in line with expectations.


No specific qualifications required.

Additional Information

About you

Organisation and collaboration are essential to thrive in this role, as are communication and decisiveness. We’re not looking for any specific qualifications, just somebody with the right skills and can-do attitude to succeed. And, if you have experience in a similar role, that will help you hit the ground running.

Skills and behaviours:

  • Proficient in using all standard Microsoft Office packages (Word, Excel, Email etc.)
  • Experience of daily interaction and workload management of field engineers
  • Ability to liaise with others using tact and diplomacy
  • Logical thinker with good organisation and administration skills
  • Accuracy and attention to detail
  • A genuine passion for delivering exceptional customer service
  • Work well under pressure

 About the team

It’s a fantastic team environment to be a part of and the way we work is evolving. We believe in a happy and healthy work/life balance, that’s why we’ve implemented flexible office hours and hybrid working as a full-time option. So, some days you’ll be among the team and feeling the buzz of the office, while others you can appreciate the convenience of working from home.

What will you get in return?

We offer a competitive salary of up to £25,000. We’ll also help your money go further with our range of fabulous benefits including: discounts on 100s of high street retailers through our MiDeals app, cycle to work scheme, Mitie Choices (which gives you the chance to purchase flexible benefits including additional holiday), dental care, and interest free loans for technology and much more.

We’ll help you look after your health and your family too, with the option to use our confidential Employee Assistance Programme, 24/7 virtual GP service for you and your household and free Life Assurance Cover.

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