CCTV operator

  • Hammerson Highcross Shopping Centre, Leicester, United Kingdom
  • Full-time

Company Description

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

Delivering the exceptional, every day

Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
Our promise to our people: a place to work where you can thrive and be your best every day.
Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
Our culture – our core values and how we behave:

1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
3. We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
5. Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.


• Knowledge of relevant procedures
• Level of customer Service
• Team Player
• Health and safety awareness and knowledge
• Communication

Job Description

Mitie has a great opportunity at Hammerson Highcross Shopping Centre. We are looking for an experienced CCTV Operatoer to join the team on site. Your shift pattern will be 4 on 4 off, with an attractive pay rate of £9.95 per hour. You will report into the sites Duty controllers and site operation managers.

Main Duties

  • Ensure all incidents are logged and managed effectively through to completion
  • Assist the Duty Controller in supervising the personnel within the Mall and Car Parks
  • Provide accurate information / direction to Security Officers / Mall Managers attending incidents within the centre demise
  • Maintain the standards of the Security for access / egress and visitor regulation
  • To be fully conversant with the methods of working of all equipment and to ensure that it is of a standard and quality commensurate with the requirements of the property
  • Ensure that all Policies and Procedures are followed in relation to duty requirements
  • Handle all day to day enquiries which arise from whatever source in respect of the daily operation of the security of the centre.
  • To develop and maintain good working relations with applicable local agencies and services
  • Any other reasonable request from management or client
  • Completion and checking of all accident and Health and Safety reports
  • Ensure compliance with the CCTV Policy and audit trail
  • Ensure the issue of keys is in line with procedure and fully auditable


  • Strong customer service skills
  • CCTV Licence applicable to the role
  • Good verbal and written skills
  • IT Literate
  • Ability to remain calm under pressure
  • Significant experience of dealing with people and challenging situations
  • Strong written skills for reports, incidents and presentations
  • Good interpersonal skills, to liaise with security officers, managers, client, contractors and members of the public at all levels
  • Strong written skills for reports, incidents and presentations
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