Operations Manager

  • Kent/crawley, kent, United Kingdom
  • Full-time

Company Description

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

Job Description

Mitie has a great opportunity for a Security Operations Manager to join the Total Security Management Team.

The Security Operations Manager is responsible for their identified area, that it meets or exceeds the budget and service delivery requirements through ensuring all officers understand and comply with all aspects of Mitie policies. You will use highly effective coaching and performance management skills to deliver an industry leading retail security team for our client.

Main Duties

The security operations manager will effectively manage the performance of a designated region, ensuring that they build, lead, retain and support in the development of a team of security officers that believe and demonstrate through their work that Mitie is different to other Security service providers
Responsible for the maintenance and review of both Assignment Instructions and Risk Assessments
Ensuring all vacancies are advertised with the appropriate agencies and maintain establishment to deliver the coverage KPI specified by the customer through management of recruitment and succession planning to ensure that the Store portfolio has the capability to deliver consistent high levels of service
Ensuring adequate and appropriate training, advice and support is provided to make the Officer team successful. This includes ensuring knowledge and use of key systems, tools and awareness of policies; undertaking regular appraisals; providing open feedback on progress and career development and use of sanctions for under performance


Excellent organisational and time management skills
Confident and professional working approach and appearance
Strong customer service, client focused attitude with the ability to build good working relationships
Exceptional verbal and written communication skills
Ability to work individually and as part of a team
Resilient and tenacious with a ‘can do’ approach
Flexible and adaptable
Literate, numerate and IT skills to medium level user
Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial
Expected to hold level 3 apprenticeship in management development and working towards level 5
A Full UK Driving licence is required

Additional Information

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

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