Regional Operations Manager Critical Engineering

  • Gretton Rd, Weldon, Corby NN17, UK
  • Full-time

Company Description

At Mitie, you will be working for the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. You will be part of a workforce with over 77,000 people, 100+ office locations, and thousands of customers across the country, there is no limit to what you can achieve if you work for us.


Job Description

Building Effective Teams

  • Being the Front-line Management’s key point of contact and ensuring the  operations team strives for and exceeds expectations on service excellence through first class management, leadership, customer focus and measured feedback, training and development

Drive for Results

  • Strive for 100% Uptime of the the Critical Data Centres
  • To ensure that Mitie reacts efficiently and effectively in line with SLA and KPI’s

Leadership Behaviours

  • To line manage an operational team including Data Centre Ops Managers, Project  Managers, Tech Supervisors and subcontractors in delivery of the above
  • To drive a culture of high quality customer excellence including:
    • Leading by example
    • Smart and professional in appearance and manner
    • Client focused – seeking to resolve client problems through Mitie solutions
    • Thinking tactically and strategically about customer service delivery, not solely task focused
    • Driving a ‘fix it first time’ culture
  • Embrace new systems and processes introduced by Mitie, acting as a an ambassador to your team for these

Influencing and building effective relationships

  • Foster and develop effective relationships with clients, local stakeholders, employees and other Mitie colleagues
  • Co-ordinate direct and sub-contract labour for optimum performance and to meet contractual requirements and obligations, with optimum cost to serve

Decision Making

  • To ensure the Company Health & Safety policy is adhered to in line with the H&S Policy and requirements of the management system, including monitoring and review
  • To successfully deliver and profitably manage additional and existing planned and reactive  project work streams. With accountability for ensuring that billing requests are submitted in a timely manner
  • To assist with the development of the Mitie- client offering

Main duties

  • Leading and maintain customer retention/satesfaction
  • Attend regular meetings with clients as required and prepare Contractual Reports
  • Promotion of all Mitie service lines to deliver sustainable excellence and maximum efficiency
  • Deliver P&L according to targets set annually
  • Hold regular meetings as required to engage, motivate and manage your team, developing and communicating the strategy, ensuring it is aligned with the wider cleaning business strategy
  • Assist with presentation of tenders and preparation of tender strategies and presentations
  • Ensure that no portfolio losses due to service issues
  • Monitor and review expenditure 
  • Ensure all team members go through the Mitie Induction
  • In conjunction with HR ensure employee issues are dealt with according to company policy
  • To ensure your team are completing client visits as audits as per contract specification
  • Support managers with HR issues in accordance with Mitie policy and procedures
  • Attend internal and external meetings as required
  • Accountable for performance of your region/contract. Driving cost savings and increasing growth
  • Ensure the full employee lifecycle of recruitment, induction, appraisal, development, succession planning is carried out regularly and in accordance with Mitie policies and procedures
  • Create a professional working culture between employees, contractors and clients, sharing best practice
  • Coach and develop your team in all aspects of their role
  • Be a Mitie Ambassador at key client review meetings as necessary
  • Supporting the sales and retention process
  • Be an advocate of new systems, processes and ways of working embracing them and ensuring your team embrace them too
  • Comply with all Mitie policies and procedures
  • Comply with all Mitie Health and Safety policies and procedures ensuring work is carried out in a safe manner
  • To undertake additional duties in line with capabilities as required
  • Support the business as required by the Regional and Operational Directors
  • Any other reasonable management request


  • Mechanically or Electrically qualified, trades or tertiary
  • High level of technical ability and an in depth understanding of engineering management in critical environments
  • 10 years' plus experience of working in Critical Environment
  • Proven experience in leading technical teams
  • Can demonstrate knowledge and understanding of Health, Safety, Environment and Quality systems and the management of safe systems of work associated with the role and work environment.
  • Able to represent Mitie effectively at both internal and external meetings
  • Leads by example in all role activities
  • Good Commercial Acumen
  • Good leadership and management skills
  • Good communication skills
  • Excellent customer focus

Additional Information

There is a requirement of the role that you  achieve High Level Vetting.

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

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