- Middlesborough, ,, United Kingdom
Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 53,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.
At Mitie we know that ‘our diversity makes us stronger’. We’re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.
Location: Must live within the Postcode area TS8
Pay rate: £13.20 per hour
Working in a customer facing role as an ambassador for our client and our brand, you will be required to undertake self-isolation checks at dwellings / premises where individuals have registered their address on entry to the UK using a defined process and script within a 40 - 50 mile radius of your home postcode.
You will be provided with access to our App to receive your allocated visits which must be completed within the given timescales and you will be required to record visits, compliance and non-compliance in a timely manner back into the business whilst ensuing that any failed checks are revisited in line with the Standard Operating Procedures (SOPs).
You will be required to work 8 hours per day (between the hours of 0800 and 2000) taking the necessary breaks required if driving and work a 4-on / 4-off rota which will include weekend working.
You will need to represent our client where required with external agencies
Communicate calmly and appropriately
Listen with empathy
Always remain polite and professional
Work efficiently and effectively
Previous customer service experience, able to deal with customers in a professional and confidential manner
Excellent written and verbal communication skills
Undergo screening relevant to the role which will include a Right to Work check and Basic Criminal Record Check which must meet our business requirements
Have access to a smart phone and be willing to download pre-described Apps
Access to a vehicle and willing to obtain business insurance and utilise a mileage app to record mileage – mileage will be paid at 45p per mile and paid on a fortnightly basis
You will be required to sign a confidentiality / Non-disclosure agreement and undertaking all necessary training prescribed by the client or company
Benefits: Holiday, Pensions, SIA licence renewal, Uniform/ongoing training / Refer a friend scheme and other company benefits