Front of House Receptionist
- Leeman Rd, York, UK
Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company including Signature Front of House, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices including Network Rail.
Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.
As a member of the Front of House team, our clients, guests and team expect an individual whose appearance and demeanour reflect the high standards of Signature. Attitude should be one of confidence and professionalism, whilst recognising that guest satisfaction through team member services and performance is what is required to create an authentic experience.
To ensure all guests are received in a #Be Authentic manner and our culture and values are presented every day. To make sure the front of house is efficiently managed to the standards of which Network Rail expect. This role is diverse between front of house and administrate tasks; this will require you to be proactive and efficient in your delivery to create a smooth daily operation.
To represent Signature in a proficient, professional and personal manner at all times.
To ensure appearance is maintained to our grooming standards.
To attend any training sessions requested by the management team.
To assist all guests within Network Rail, Mitie and Signature clients with any reasonable requests.
To report any faults or health and safety concerns to the relevant person or department, first point of contact would be the Workplace Manager or Front of House Manager.
To comply with Signature standards for absences/ sickness.
To work to the Mitie core values.
To deliver the exceptional every day
We are one Mitie
We go the extra mile
We are built on integrity and trust
Our diversity makes us stronger
Our customer business is our business
Front of House Receptionist responsibilities:
Being the first point of contact at the Reception desk while always maintaining a professional and helpful attitude.
Signing in visitors, delegates and contractors while issuing the health and safety brief.
Answering the telephone in a timely manner while using the correct greeting and solving any queries.
Booking meeting rooms for our clients.
Answering the intercom system and controlling the site gates.
Managing the flow and volume of the onsite car park.
Receiving daily parcel deliveries and ensuring the client is made aware.
Responding to the reception inbox making sure all emails are replied to in a timely manner.
Liaising with Mitie Cleaners, Security & Workplace Management to ensure the site is operating smoothly.
Updating the weekly visitor spreadsheet and providing monthly visitor figures to the client.
Producing the Signature Network Rail newsletter.
Replenishing the ticket machine & ensuring it is in full working order.
Ensuring the induction registers and visitor passes are processed.
Keeping the front of house-training packs and documentation up to date.
Ensuring the daily delegate spreadsheet is up to date and in working order.
Managing our software.
Weekly stock checks and ordering of required stationary to maintain supplies for the front of house.
Elements of travel to relieve other sites if needed.
To provide training for new and temporary team members.
Proactively assisting with any events our clients require support on.
Informing Security and Facilities of any faults and accidents.
Making sure the front of house is always tidy and presentable.
Maintain up to date health and safety posters and folders, with direction from the regional Front of House Manager.
To support emergency evacuation procedures
To remain constantly aware of security and report or act upon any suspicious event or person.
- To regularly liaise with the building Security and onsite building Manager to ensure we are aware of an issues/risks that may affect the office.
Health and Safety Responsibilities:
To follow Group and company policies and procedures at all times.
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
Use all work equipment and personal PPE properly and in accordance with training received.
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.
2 years’ previous customer service experience preferably within reception, switchboard or room booking environment. Qualified First aider or willing to undertake a course.
Skills and Knowledge:
Strong communication skills (both written and verbal).
Be experienced with computers and software packages such as MS Outlook, Word, Excel and PowerPoint.
The ability to interact confidently with all levels of business and guests.
To be able to work individually or within a team.
Customer focussed and the ability to build relationships with our clients and the Mitie team.
Education or Certification:
2 years reception/administration experience (beneficial not required).
A Level (or equivalent).
Desired hospitality-based qualification, or official training.
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.