Centre Security Support Officer

  • Hammerson Oracle Shopping centre, Reading, United Kingdom
  • Full-time

Company Description

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

Values:
Delivering the exceptional, every day


Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
Our promise to our people: a place to work where you can thrive and be your best every day.
Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
Our culture – our core values and how we behave:

1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
3. We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
5. Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Behaviours:

• Knowledge of relevant procedures
• Level of customer Service
• Team Player
• Health and safety awareness and knowledge
• Communication

Job Description

Mitie has a great opportunity in The Oracle Shopping Centre, Reading. We are looking for an experienced Centre Security Support Officer to join the team on site, you will take a lead role on site on a daily basis. Your shift pattern will be discussed at interview with a pay rate of £18,992 pa, working a minimum 36 hours a week. You will report into the sites Security Operation’s Manager.

Security Support Officers must be available to cover various shift patterns, including nights, weekends and bank holidays.  

Duties will include:

  • Access and Egress Control
  • Completing all necessary paperwork & reports
  • Conducting external patrols
  • Conducting internal & external patrols
  • Conducting internal patrols
  • Following site specific procedures
  • Liaise with clients in a polite and professional manner
  • Maintaining the highest standards of security

The Candidate:

  • Ability to contribute to the team
  • Ability to travel to sites in your local area
  • Attention to Detail
  • Confident dealing with the public
  • Customer Focused Approach
  • Strong Verbal Communication Skills
  • SIA door supervisor licence essential

Qualifications

Essential Experience

  • Ability to contribute to the team
  • Ability to use your own initiative
  • Attention to Detail
  • Confident dealing with the public
  • Customer Focused Approach
  • Strong Verbal Communication Skills
  • SIA door supervisor licence essential

Desirable Experience

  • Previous Retail Security Experience
  • Previous Security Experience
  • Previous Shopping Centre Security Experience
  • Strong written communication skills

Additional Information

Additional Information

Working hours will involve working days, Nights and weekends so the need to be flexible about working shifts is essential, the position guarantee's a minimum of 36 hours a week.

It’s the little things that count -

On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, childcare vouchers and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work.


Note:
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

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