MCT (Mass community Covid Testing)

  • High St, Southampton SO14, UK
  • Full-time

Company Description

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

Delivering the exceptional, every day

Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
Our promise to our people: a place to work where you can thrive and be your best every day.
Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
Our culture – our core values and how we behave:

1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
3. We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
5. Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.


• Knowledge of relevant procedures
• Level of customer Service
• Team Player
• Health and safety awareness and knowledge
• Communication

At Mitie we know that ‘our diversity makes us stronger’. We’re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.

Job Description

COVID-19 Community Testing Operative

Are you looking for a rewarding contract where you will be able to use your skills to make more of a difference than ever before?

We are looking to recruit Operators for COVID-19 Community Testing Centres.

You will carry out several different roles within the centre which will include the below responsibilities:

  • ensure that the testing process is seamless and that the test subjects experience is pleasant and managed in a professional way, reporting into the centres testing supervisor anything that may impact this
  • participate in new site activation to ensure site is ready for the pilot day and then ensure that the site ready for operation at the beginning of each day
  • undertake training and then provide guidance to the test subjects on how to self-deliver the throat and nasal swab test, ensuring they understand the process and providing them with support and reassurance throughout the testing process, always observing social distancing and site protocols

·       ensure that the completed tests are processed within the DHSC guidelines whether results are processed and recorded on site or the tests are packaged up ready to be sent to laboratories for processing

  • liaise with site leadership team to ensure sufficient PPE and supplies are ordered
  • dispose of bio-hazard containers appropriately
  • undertake all mandatory training including personal hygiene ensuring personal hygiene is maintained to a high level and adhere to the latest DHSC guidelines
  • undertake training on Personal Protective Equipment (PPE) requirements and ensure PPE is worn and changed in line with site protocols and latest DHSC guidelines
  • be vigilant always when on site and highlight any concerns immediately to the site leadership team
  • act in accordance with all applicable laws and regulatory requirements, unless derogation has been explicitly given
  • perform all the following services in line with Good Industry Practice, unless specific service standards are prescribed
  • escalate immediately if it becomes apparent that the site is not or is likely to become non-compliant with any law relating to the environment and sustainability or health and safety and take all reasonable steps to become compliant. This excludes regulations that have been explicitly referred to in derogation.

We are looking for candidates who are:

•               Happy to work at a COVID-19 Testing Centre

•               Have good written and verbal communication skills

•               Have and be able to demonstrate excellent customer facing skills

•               Experience of working with members of the public

•               Flexible and positive attitude

•               Team player

•               Immediately available 


A basic Criminal Record Check will be carried out on successful candidates and you need to be aware that you would be subject to drug & alcohol testing.


All successful candidates must successfully complete the approved DHSC Lateral Flow Testing e-learning module prior to commencing on site.


YOU can play a crucial role in maximising our capacity as a country to fight this outbreak both on a national and local level.


Testing centres will be open 24/7, so you will need to be flexible and able to work on a rota basis on various shifts including days and nights.


Competitive rates of pay and benefits including discount schemes and free virtual GP are on offer.

Additional Information

In addition, applicants must consider the following: 

  • Full Personal Protective Equipment will be supplied in line with NHS standards.
  • Ability to physically stand for several hours
  • Willingness to work outside (weather protection will be provided)
  • Full training will be provided
  • Hours of work to cover a working pattern over 7 days a week with rest breaks. 
  • Staff facilities including refreshments provided.
  • First Aid Support and facilities onsite

As we work with a wide variety of people, including individuals who may be more vulnerable than you, we take the health and well-being of our clients and staff very seriously and sincerely, with this in mind applicants must be in general good health and not classified as in any of the COVID High risk groups therefore:

  • Must not have a long-term condition.
  • Must not be pregnant.
  • Must not have a weakened immune system through medical conditions or therapy.

It’s the little things that count -

On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work.

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

For all internal applicants, please note Terms and Conditions are non-transferable

Due to the nature of the site Mitie will carry out a Basic Criminal Record Check on the successful candidate(s).


Due to the nature of the site Mitie will carry out a Basic Criminal Record Check on the successful candidate(s).


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