Retail Store Detective - £10.02 Per hour

  • London, London, United Kingdom
  • Full-time

Company Description

Mitie has a great opportunity for a Retail Store Detective to join the Total Security Management Team.

Retail Store Detectives must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.

    At Mitie we know that ‘our diversity makes us stronger’. We’re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.

    Job Description

    Main Duties

    • The store detective will work in collaboration with all members of the security team and store management team to achieve a safe and secure shopping environment
    • Utilising conflict resolution skills in order to diffuse difficult situations that may arise within the workplace.
    • Reporting to the Supervisor – they must record, report and escalate all incidents and arrests using the technology provided as required throughout their shift
    • They will always be mindful of the legal requirements associated with powers of arrest, detain and welfare responsibilities to ensure the personnel safety of all staff/personnel and members of the public
    • Ensure effective communication to officers and colleagues that create an integrated and coordinated approach to crime prevention and detection
    • Adopting an intuitive approach to store layout taking into consideration store demographic and associated risks
    • Knowledge of ASCONE, Civil Recovery and report writing is a benefit


    • Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial
    • Strong customer service skills, client focused attitude with the ability to build good working relationships
    • Excellent communication skills are required - both written and verbal
    • Adaptable communication style to meet the needs of different groups of people
    • Ability to work individually and as part of a team
    • Resilient and tenacious with a can do approach
    • Access to your own vehicle

    Additional Information


    • Pension Scheme
    • Company rewards and benefits, including leading retailer discounts
    • 20% Discount card from client (subject to policy)
    • Cycle to work scheme
    • 28 days holiday
    • Company device provided
    • Free uniform
    • Free SIA Renewal
    • Free access to training


    It’s the little things that count -

    On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, tax-free childcare schemes and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work. A comprehensive training programme in place to support personnel development

    Note: This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. A more detailed job description will be available at interview should you be successful in your application. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

    Privacy Policy