Patient Catering Assistant (Healthcare)

  • Blackshaw Rd, London SW17, UK
  • Full-time

Company Description

Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

Our promise to our people: a place to work where you can thrive and be your best every day.

Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

Our culture – our core values and how we behave:

  • We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
  • We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
  • We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
  • Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
  • Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

At Mitie we know that ‘our diversity makes us stronger’. We’re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.

Job Description

Main duties:

  • Maintains a safe and secure environment by ensuring high cleaning standards. Responsible for keeping all cleaning equipment and stores in a clean and tidy condition.
  • Ensures the kitchen is maintained, i.e. stock rotation, recording fridge temperatures, defrosting fridge/freezers etc.
  • Prepares food such as vegetables for the cook or chef as required
  • Loads meals onto trolleys in readiness for wards and other parts of the hospital
  • Ensures all meals are delivered to necessary wards in a timely manner and in compliance with Trust regulations.
  • Hygiene is a priority, ensuring that all tables and work surfaces are clear & clean
  • Ensures rubbish is regularly removed from areas and in the correct waste streams
  • Maintains vigilance for pests & reports any non-conformance to the Manager
  • Ensures all food is stored safely and at the correct legal temperatures.
  • Ensures all equipment is washed correctly and where permitted with the use of a dishwasher
  • Promptly and accurately completes due diligence and other food safety documentation.
  • Undertakes cleaning duties including floors, wall surfaces and equipment adhering to COSHH guidelines.
  • Reports any safety deficiencies, incidents, near misses, ill health and environmental incidents to their manager.
  • Ensures company safety arrangements and procedures are followed always. Brings any apparent deficiencies in systems of work or equipment provided to the attention of the Manager
  • Complies with standards as set up in the company procedures and through training delivered.
  • Undertakes additional duties as required by their supervisor in line with capabilities.
  • Communicates effectively with all the teams to ensure there is a seamless way of working across the contract.
  • Brings to life the Mitie values daily and demonstrates the exceptional everyday.


  • Maintains a smart, professional and hygienic appearance.
  • Works safely always giving due consideration for the safety of others and the environment.
  • Prepared to work in a chilled environment & willing to work in hot, noisy conditions
  • Food safety level 2 preferred, must be available to undertake mandatory training at short notice to comply with food safety
  • Standing mostly with manual handling & some bending / stretching / heavy lifting required
  • Upholds and reflects the vision and values of the Trust and Mitie in all actions and behaviours.
  • Has a good level of both written and spoken English skills with an excellent attention to detail
  • Good standard of numeracy, understands principles of stocktake and stock control
  • A strong communicator, who can easily interact with customers and team members
  • Enthusiastic and Conscientious. Diligent and committed. A flexible approach, and "can do attitude" together with the ability to self-prioritise will be required
  • Maintains a good working relationship with; Mitie employees, NHS trust employees and hospital patients
  • Represents Mitie and the client always in a professional, courteous and confident manner

Additional Information

Health and Safety responsibilities
• Follow Group and company policies and procedures always;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information Security
• Ensure compliance with Mitie's information security procedures in all activities;
• Proactively identify and report security risks to your manager;
• Report actual and suspected security incidents;

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

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