Security Officer

  • Brick Ln, London, UK
  • Full-time

Company Description

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

Values:
Delivering the exceptional, every day


Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
Our promise to our people: a place to work where you can thrive and be your best every day.
Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
Our culture – our core values and how we behave:

1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
3. We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
5. Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Behaviours:

• Knowledge of relevant procedures
• Level of customer Service
• Team Player
• Health and safety awareness and knowledge
• Communication

Job Description

Job Specification

 

Job Title:                             Security Officer

Reporting to:                     Supervisor

 

Objective:

 To assist the Supervisor in ensuring an efficient security service across all IXCH UK sites in all aspects of Interxion’s security requirements and taking responsibility for ensuring smooth/professional day-to-day running of Interxion’s security systems and functions as well as man management responsibilities. Ensuring all security duties are carried out in full.

Duties:

·         To assist the Supervisor in the day-to-day running of the security team.

·         To ensure all duties completed in full, including the handover.

·         Report any significant security breaches to the Security Contracts Manager, Supervisor to record and produce detailed reports on all incidents to Interxion management

·         To assist in any security / equipment investigations, i.e. thefts, missing items, complaints etc.

·         Provide customer / client liaison as and when required.

·         Ensure that Incident reports are filled as and when required.

·         Carry out audits as and when required or instructed.

·         Ensure hand over is done with incoming shift officers.

·         Necessary call outs are to be made in the event of client’s system failure.

·         Ensure Assignment Instructions are adhered to at all times.

·         Ensure that any important messages are conveyed in the Security Handover and that all security personnel read and acknowledge them

·         Ensuring all logs are being kept up to date.

·         Follow correct procedures in the event of a crisis situation arising.

·         Carrying out in a professional and diligent manner all other duties properly assignable to the position of Security Officer.

·         Manage Good In/Out process.

Person Specification

·         Must hold a valid SIA Licence

·         Previous Data Centre experience preferable

·         Must have IT skills including MS Word, Excel and Outlook

·         Hold a First Aid at work certificate or be prepared to carry out relevant training.

Aptitude & Attitude

Post holder must be able to demonstrate:

-         Good literacy and communication skills and have excellent verbal and written English

-         Possess a good telephone manner

-         Be computer and software literate

Personal Attributes

·         A consistently smart appearance

·         Reliability, self- motivation and ability to use own initiative and work without supervision

·         The ability to solve problems, make decisions and prioritise.

·         The ability, tact and diplomacy to deal with people at all levels

·         Self-confidence and an interest in self-development

·         An interest in the continuous improvement of the Company’s performance

·         The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.

·         Fit enough to perform manual handling tasks relevant to goods In/Out process.

 

Qualifications

Essential Skills:

 

  • Ability to contribute to the team
  • Attention to detail
  • MUST be Fully flexible to cover days, nights, weekends & bank holidays.
  • Customer focused approach
  • SIA licence (SG, DS or CP)
  • Strong communication skills
  • Self-confidence and an interest in self-development
  • MUST Have strong IT Skills
  • MUST Have strong system’s experience i.e. CCTV, Access Control.
  • Data Centre experience is Essential
  • Preferably have experience in Goods in/ Goods out process.
  • Excellent Incident report writing

·         An interest in the continuous improvement of the Company’s performance

·         It is essential that the post holder has and will maintain an excellent record of attendance and timekeeping

 

Additional Information

Working Pattern

3 Days 3 Night 3 Off

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