S11 - £26,500.00 (pre tax) Officer Development Lead

  • Broadmead, Bristol, United Kingdom
  • Full-time

Company Description

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

Values:
Delivering the exceptional, every day


Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
Our promise to our people: a place to work where you can thrive and be your best every day.
Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
Our culture – our core values and how we behave:

1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
3. We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
5. Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Behaviours:

• Knowledge of relevant procedures
• Level of customer Service
• Team Player
• Health and safety awareness and knowledge
• Communication

At Mitie we know that ‘our diversity makes us stronger’. We’re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.

Job Description

Mitie has a great opportunity in Bristol.  We are looking for an experienced officer development lead to join the team on site,  you will take a lead role on site on a daily basis. Your shift pattern will be discussed at interview with a pay rate of £26,000. You will report into the sites security operation’s manager.

The Officer Development Lead is responsible for the development and performance of a number of Retail Security Officers within the agreed geographical area.  You will use highly effective coaching and performance management to deliver an industry leading retail security team for our client.

Main Duties

  • The officer development lead will effectively support and assist the Security Operations Manager in managing the performance of a designated region, ensuring that all contracted and temporary hours are fulfilled by trained officers to the complete satisfaction of those stores/clients.
  • Responsible for the Mitie company induction and the comprehensive retail training programm for all newly appointed retail security officers
  • Delivery of all corporate training documentation and adhoc training to the required standard to all retail security officers within your identified area of responsibility
  • Delivery of ongoing support to all retail security officers to ensure learning is embedded and supports and ongoing performance improvement
  • Analysis of risk data to assist in the delivery of the operational resource to risk model in line with the clients safer communities project
  • Reporting to the Security Operations Manager, and deputising for them in their absence  – you will take full responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with key SLA’s/KPI’s.

Person Specification

  • Excellent organisational and time management skills
  • Confident and professional working approach and appearance
  • Strong customer service, client focused attitude with the ability to build good working relationships
  • Exceptional verbal and written communication skills
  • Ability to work individually and as part of a team
  • Resilient and tenacious with a ‘can do’ approach
  • Flexible and adaptable
  • Literate, numerate and IT skills to medium level user
  • Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial
  • Expected to complete a minimum of level 3 apprenticeship in management development
  • A Full UK Driving licence is required

Qualifications

Person Specification

  • Literate, numerate and IT skills to medium level user
  • Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial
  • Expected to complete a minimum of level 3 apprenticeship in management development
  • A Full UK Driving licence is required

Additional Information

Health and Safety responsibilities:

  • Follow Group and company policies and procedures at all times;
  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
  • Use all work equipment and personal PPE properly and in accordance with training received;
  • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information Security:

  • Ensure compliance with Mitie's information security procedures in all activities;
  • Proactively identify and report security risks to your manager;
  • Report actual and suspected security incidents;

Note:
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

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