Security Support Officer

  • Aberdeen, Aberdeen, Scotland, United Kingdom
  • Full-time

Company Description

Company Description

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

Values:
Delivering the exceptional, every day


• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave:

1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
3. We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
5. Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Behaviours:

• Knowledge of relevant procedures
• Level of customer Service
• Team Player
• Health and safety awareness and knowledge
• Communication

Job Description

Mitie has a great opportunity for a Security Officer to join the Total Security Management Team; the Security Officer will be based in at one of our prestigious customer sites.

You will be expected, as a Security officer to show complete dedication to the role, you will be required to support covering our sites to a high level of proficiency. There may be occasion where notice cannot be provided to cover last minute absence or emergency cover. You will be responsible for various security requirements of the sites and maintaining a good corporate image and high standards of professionalism.

·       To protect our customer’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and any subsequent changes.

·       Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.

·       To undertake additional training to ensure continuous self-development.

Main Duties could include any or all the following: -

·       Management of access / egress control.

·       Meeting and greeting all individuals who attend site.

·       Conduct search duties at entry points.

·       Conducting internal patrols, checking for signs of damage, vandalism, theft, flood.

·       Communicating effectively with colleagues, client personnel and Mitie Management.

·       Management of keys and passes issue and return.

·       Dealing with fire alarm testing on an agreed basis.

·       Testing of other emergency systems; panic alarms, lift alarms, disabled toilet alarms.

·       Monitoring of CCTV systems and following procedures in the event of an incident

·       Handling requests for viewing & downloading CCTV footage ensuring that the correct escalation and authority processes are followed

·       Production and submission of incident reports.

·       Keeping records of site activity through the Daily Occurrence Book.

·       Locking / Unlocking site.

·       Any other requests as communicated by MITIE and as agreed with client personnel.

Operations:

·       To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.

·       Fully and satisfactorily complete all the tasks and duties on site as defined within the published Assignment Instructions (AI’s).

·       Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.

·       To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must always be worn whilst carrying out your duties.

·       Comply with legal obligations and safety requirements of the role.

·       Follow instructions and procedures appropriately without unnecessarily challenging authority

·       Work in a systematic, methodology and orderly way.

Training:

·       Fully and satisfactorily complete all required competency training.

·       To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.

·       Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.

·       You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

·       Management of access / egress control.

·       Meeting and greeting all individuals who attend site.

·       Conduct search duties at entry points.

·       Conducting internal patrols, checking for signs of damage, vandalism, theft, flood.

·       Communicating effectively with colleagues, client personnel and Mitie Management.

·       Management of keys and passes issue and return.

·       Dealing with fire alarm testing on an agreed basis.

·       Testing of other emergency systems; panic alarms, lift alarms, disabled toilet alarms.

·       Monitoring of CCTV systems and following procedures in the event of an incident.

·       Handling requests for viewing & downloading CCTV footage ensuring that the correct escalation and authority processes are followed.

·       Production and submission of incident reports.

·       Keeping records of site activity through the Daily Occurrence Book.

·       Locking / Unlocking site.

·       Any other requests as communicated by MITIE and as agreed with client personnel.

Qualifications

Person Specification

·       The security officer will need to be a team player with an enthusiastic attitude.

·       The security officer should be able to work on own initiative.

·       Corporate security experience beneficial.

·       A flexible Approach to work to suit the business needs.

·       Excellent customer service skills

·       Ability to go above and beyond to support the client and visitors

·       Excellent communication skills are required both written and verbal.

·       It is important the Security Officer can keep calm under pressure.

·       Understand the Health and Safety at Work Act, relevant Criminal, Civil Law and Police and Criminal Evidence Act.

Door Supervision or Security Guarding License essential

Additional Information

It’s the little things that count -

On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, childcare vouchers and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work.

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