Contract Administrator - Newbury

  • The Connection, Newbury RG14, UK
  • Full-time

Company Description

Our Vision

The exceptional, every day

Our purpose: why we exist and what we want to achieve

Our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

Our promise to our people: what we offer that’s different and that matters

A place to work where you can thrive and be your best every day

Our promise to our customers: what we offer that’s different and that matters

A trusted partner creating exceptional environments for your customers and people, adding value every day

Our culture: our core values and how we behave

We are one Mitie

We work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.

We are built on integrity and trust 

Integrity and trust are at the heart of all we do. We are the face of the company. We treat others as we would like to be treated. We are proud to work for Mitie.

We go the extra mile

Whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.

Our diversity makes us stronger 

We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.

Our customers’ business, is our business

We are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.​

Job Description

Job objectives and responsibilities

· To work closely with the Support Manager, Account Manager, Customer Service Managers providing daily practical administrative support and reporting for the business and clients.

·Responsible for ensuring supporting data is provided in timely and accurate.

· To proactively liaise with Operations Team to ensure client expectations are met.

· Assist in the preparation of financial reports as required.

· To support the Contract Manager and Customer Service Managers with administration.

· To assist in the co-ordination of the completion of all Work in Progress jobs and Quotation tasks, assisting the dedicated customer service managers where required.

Main duties

· Support the Support Manager with all aspects of contract administration.

· Monitor delivery of Service Partner documentation/certification obligations and report accordingly.

· Ensure Maximo is kept up to date with correct documentation and log remedial actions where necessary.

· Provide support to SM, CSMs and AM in management of WIP, ZVPs, H&S, Airsweb, audits.

· FMR/Life cycle review process support.

· Assist SM with monitoring of KPIs (PPMs, reactives, statutory) within the portfolio and related reports

· Chasing suppliers in relation to open/overdue work orders.

· Liaison with NMS regional operations teams.

· Liaison with store managers and property team where necessary.

· Support CSMs with quoted works, including collation and submission where appropriate.

· Assist with issue of weekly Quote Log .

· QHSE – to provide support to CSMs relating to logbooks, site documentation, auditing, PPE and other aspects of QHSE.

 · Raise POs for subcontractors 

 · Participate in training and development activities as appropriate 

· Undertake other duties as requested by the Account Manager / Support Manager 

· To understand and complete all work related documentation accurately and on time 

· To understand and comply with policies and procedures 

· To carry out work in a safe and diligent manner 

Person Specification:

The jobholder must have and be able to demonstrate the following personal attributes:

· Fundamental Excel skills

· Organised planning

· Flexible

· Proactive

· Attention to detail

 

Desirable skills include:

· Experience working with CAFM systems, such as Maximo

· Knowledge of M&E statutory compliance requirements

· Experience working in an FM environment.

 

Qualifications

Person Specification:

The jobholder must have and be able to demonstrate the following personal attributes:

· Fundamental Excel skills

· Organised planning

· Flexible

· Proactive

· Attention to detail

Desirable skills include:

· Experience working with CAFM systems, such as Maximo and Oracle

· Knowledge of M&E statutory compliance requirements

· Experience working in an FM environment.

Additional Information

Working Hours - 40hrs Mon- Fri 0800-1700

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