Receptionist

  • Vodafone House, The Connection, Newbury, England, United Kingdom
  • Full-time

Company Description

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

Values:
Delivering the exceptional, every day


Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
Our promise to our people: a place to work where you can thrive and be your best every day.
Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
Our culture – our core values and how we behave:

1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
3. We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
5. Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Behaviours:

• Knowledge of relevant procedures
• Level of customer Service
• Team Player
• Health and safety awareness and knowledge
• Communication

Job Description

Mitie has a great opportunity for a Receptionist to join the Total Security Management Team; the Receptionist will be based with one of our prestigious customers. This is a permanent role reporting into the Account Manager.

Main Duties

  • Responsible for welcoming all Vodafone employees, contractors and visitors who come to the HQ reception.
  • To register all visitors, contractors and employees (as required) using the visitor management system, issuing passes as appropriate.
  • To ensure all visitors to the site feel welcome and where necessary introduce guests to amenities.
  • Create the best ‘first impression’ to all individuals visiting the site.  Ensure that visitors waiting for their host are looked after and their personal requirements are met.
  • Build a professional rapport with visitors through positive communication with them.
  • Work well under pressure whilst still offering excellent customer service.
  • Offer and administer Wi-Fi access to visitors, contractors, or employees as required.
  • Be fully aware of all events and meetings taking place across campus so that customers can be advised accordingly.
  • Ensure that Reception workstations, and visitor wait areas are kept clean and tidy; maintaining a high standard of presentation at all times.
  • Actively seek continuous improvement and solicit support from your team members.
  • Ensure all maintenance and cleaning issues are reported appropriately via the helpdesk.

Switchboard

  • To operate the Avaya switchboard answering calls from the external and internal callers connecting them to the desired destination.
  •  To ensure politeness, patience, and courtesy, are exercised at all times, whilst dealing with telephone inquiries.
  • Provide operator services for callers requiring assistance and/or connection
  • Escalate and monitor system faults.
  • Be familiar with the Vodafone organisational structure and business functions.
  • Ensure your work area is safe and team members are safe in accordance with statutory and local Health & Safety requirements.
  • Actively seek continuous improvement and solicit support from your team members.
  • To ensure prompt, timely attendance as per the rota provided.
  • To ensure that the uniform policy is complied with.
  • To carry out additional administrative duties as required this could include, but not be limited to data entry, word processing, entering information into spreadsheets, operation of computerised booking system, processing of access control paperwork.

Qualifications

Person Specification:

  • Flexible and proactive.
  • Passionate about exceptional customer service.
  • Experienced in Front of House or Reception ideally gained within a corporate or 5 Star hotel environment.
  • Ability to build positive relations with colleagues, guests and clients.
  • Able to work off their own initiative and with minimal direction.
  • Strong team player with a commitment to support their colleagues.
  • Excellent written and oral communication skills.
  • Exceptionally organised and skilled in multi-tasking.
  • High attention to detail.
  • Working knowledge and competent in the use of Microsoft Office software.
  • Required - Good level of IT literacy with knowledge of Microsoft Office and the ability to learn bespoke computer systems.
  • Required – Good verbal and written communication skills.
  • There will be an expectation for the post holder to attend training as required.  These courses may be held in different parts of the country and the post holder will be expected to attend as required.
  • Undertake reasonable management requests from the Events and Front of House Manager where appropriate.

Additional Information

It’s the little things that count -

On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, childcare vouchers and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work.


Note:
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

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