Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across five continents and operates in 25 countries worldwide. Miratech retains over 1000 full-time professionals and has achieved sustained shareholder value growth exceeding 25% annually over many years.

Miratech is seeking a talented and experienced Software Engineer with experience in Python and AI Automation to support our AI-powered Contact Center modernization initiatives. In this role, you will automate legacy routing systems using Large Language Models (LLMs), cloud-native tools, and modern scripting capabilities. Your work will directly impact the customer journey by developing intelligent, scalable solutions within highly regulated industries

Responsibilities:

• Automate existing contact center routing systems using AI agent technologies.
• Design and implement cloud-native automation solutions using Python and LLMs.
• Leverage AWS or Azure services such as storage, compute, and serverless functions to build scalable solutions.
• Collaborate with cross-functional teams to ensure high-quality deliverables aligned with business requirements.
• Create and maintain technical documentation to ensure continuity and clarity.
• Provide timely updates to team leads and stakeholders on project progress

• 4+ years of hands-on experience with Python and a strong understanding of data structures and algorithms.
• Solid experience in automation scripting.
• Experience working with LLMs and AI agents (e.g., prompt engineering, API integration).
• Over 3 years of hands-on experience with Cloud platforms such as AWS or Azure, including compute, storage, and serverless services.
• Strong understanding of SDLC and CI/CD best practices.
• Excellent communication skills with the ability to collaborate effectively in a team environment.
• Self-starter with strong analytical and problem-solving skills.

Nice to have:

• Experience with Node.js/Java
• AWS Bedrock
• Contact Center knowledge (Genesys Engage, Amazon Connect)

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

*Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.