Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. 
Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

We are seeking a Senior PS Consultant / Automation Engineer to join the AI and Custom Services team within Enterprise Professional Services for a banking domain project. The ideal candidate is a self-driven, passionate professional who thrives on solving complex challenges, creating scalable automation solutions, and delivering exceptional customer experiences.

In this role, you will design, configure, and implement solutions on the Five9 platform tailored to each client’s business needs. You will work closely with clients to understand their objectives, propose efficient automation strategies, and ensure seamless integrations with third-party platforms. Success in this role requires technical expertise, creative solution design, and strong client communication skills.

Responsibilities:

• Collaborate with clients to understand their requirements, challenges, and objectives.
• Deliver AI & Custom Services projects.
• Design, configure, and implement applications on the Five9 platform to meet unique client needs, including integrations with external systems such as CRM and cloud services.
• Provide expert guidance, troubleshooting, and technical support for Five9 solutions.
• Deliver tailored training to ensure clients maximize the value of implemented solutions.
• Contribute to developing design patterns and improving automation practices across the team.
• Lead technical sessions and become a trusted advisor to decision makers while demonstrating mastery of the technical domain.
• Handle pre-sales Statement of Work requests from creation to design document handoff. Includes the ability to work with a client to gather true business requirements, determine the level of effort for a project, and document a target solution.

• Minimum 3 years of experience in a customer-facing position.
• Proven experience designing, configuring, and implementing solutions.
• Knowledge of and experience implementing intelligent virtual agents, natural language understanding engines such as Google Dialogflow CX, Amazon Lex, IBM Watson, or Agent Assist platforms
• Ability to listen to a customer’s request, separate the problem from the requested solution, visualize the available options, and communicate the available options efficiently and distinctly.
• Knowledge of modern API standards (SOAP, XML, REST, JSON) and experience integrating with them.
• Self-starter possessing excellent time management skills.
• Excellent English verbal and written skills.
• Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering, a related technical discipline, or equivalent experience.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.