Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. 

Miratech has coverage across 5 continents and operates in 30+ countries around the world. We currently have R&D centers in Ukraine, India, Poland, Spain, Slovakia, Canada, and our headquarters in the US.  As we continue to expand globally, we are seeing India, the United States, Canada, Argentina, and Brazil rapidly evolve into key growth areas in the Miratech network. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Our ForeverRemote work culture offers you the utmost flexibility that comes with remote work.

Miratech is in search of a seasoned Business Delivery Manager to become an integral part of our dynamic team, specifically focusing on one of the fastest-growing business units within the company. This role is pivotal in managing existing business accounts for Miratech, with a particular emphasis on a global financial services company, recognized as one of the most valuable brands in the industry. As a Business Delivery Manager, your responsibilities will encompass driving business development, meeting business targets, cultivating strong client relationships, and achieving staff augmentation goals within this high-growth business unit. We are seeking a professional with a robust track record in identifying and securing business opportunities, particularly in staff augmentation and account management, with a specific focus on the unique needs and challenges of the global financial services sector. Successful candidates will showcase exceptional communication skills and a proactive approach to business development. If you are ready to contribute your expertise to a dynamic work environment and be at the forefront of the growth of Miratech's fastest-growing business unit, we invite you to apply for this exciting opportunity. 

Responsibilities:

• Identify and onboard new business buyers to expand the account portfolio and achieve desired business targets while collaborating with the dedicated account director to manage accounts.  
• Align business development initiatives with organizational goals using strategic plans. 
• Leverage project management skills to contribute to the successful delivery of solutions.   
• Maximize business delivery efficiency while consistently increasing the number of team members on the account. 
• Conducting Client meetings with a focus on both sales and pre-sales activities while proactively following up on client interactions to ensure timely progress.   
• Drive conversations and initiatives forward, taking the initiative without constant supervision to deliver technical staff augmentation solutions during and after client meetings.  
• Demonstrate exceptional presentation, communication, and writing skills to establish strong relationships with business buyers and stockholders.   
• Work with sourcing, recruiting, and enterprise architects' groups to ensure cohesive and integrated solutions.  

• Strong experience in CX (Contact center) space – should be able to understand client issues and suggest relevant solutions. 
• Proven record of accomplishment in business development including sales and pre-sales activities with constant increment in headcount to strengthen the business accounts. 
• Minimum 10 years in the IT domain, specializing in technical business delivery and account management. 
• Strong experience with staff augmentation in the IT domain.  
• Excellent project management experience in IT projects revolving around fulfilling project delivery needs.  
• Ability to follow up on client meetings with technical solutions and perform speedy follow-ups without waiting for instructions to take action.  
• Someone who understands Speed-Wins and demonstrated the same in their career.  
• Desired candidate should be equipped with acumen in business development seizing new business with new and existing accounts.  
• Capability to navigate and articulate solutions effectively within a technical context. 
• Excellent Communication skills: verbal, written, presentation.  
• Genesys or any other contact center background with a proven track record in Delivery Management. 

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.