Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, India, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, and to be a part of the international relentless team which helps the visionaries to change the world.

The world's largest healthcare company is undergoing a Customer Experience transformation, and Miratech is the trusted partner in this journey. In this project, the customer is building a custom solution with a SIP Session Manager and a Media Hub that allows for the duplication of call recordings for analytic and AI purposes. As part of this project, the customer is also migrating their front end to React.

This project also involves CI/CD tools, including Jenkins, Git, Artifactory, Maven, and Ant for development, support, and automated testing.

Responsibilities:

• Supporting a custom SIP Session Manager and a Media Hub that allows for the duplication of call recordings for analytic and AI purposes.
• Providing operational support for media, call recording, and analytics applications, including moving media to bot AI services and retaining session control for interaction redirection.
• Collaborating with the development team to resolve operational issues and optimize application performance.
• Assisting in the release management process, including testing, deployment, and monitoring of software releases.
• Identifying and troubleshooting bugs and issues in multimedia applications, working closely with developers to implement solutions.
• Documenting support processes, issues, and resolutions for future reference.
• Participating in on-call support rotations.

• Degree in Computer Science or a related field (or equivalent experience).
• Previous experience in Oracle Apps operational support is highly desirable.
• Strong problem-solving and troubleshooting skills.
• Knowledge of Oracle Communications Converged Application Server (OCCAS) and Oracle WebLogic Server is a plus.
• 3-5 years of hands-on experience with Oracle WebLogic and good exposure to SIP.
• 3-4 years of frontend (React/Angular) and backend (Java/Python) application support is good to have.
• Familiarity with media processing and bot AI services.
• Ability to work collaboratively with development and operations teams.
• Excellent communication skills, both written and verbal.
• Strong attention to detail.

We offer:

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• ForeverRemote work culture: make the most of the flexibility that comes with remote work. 
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.