Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding our scope, schedule and/or budget objectives since our inception in 1989. Miratech operates in over 25 countries including Canada, Cyprus , Finland, Germany, India, Norway, Poland, Slovakia, Spain, Sweden, Switzerland, the UK, Ukraine, and the US. Miratech employs 800+ people and Miratech’s sales CAGR exceeds 30%.

The world's largest Healthcare company is going through a Customer Experience transformation and Miratech is the trusted partner in this journey.

Transformation of traditional call center systems and processes to an omnichannel for our consumers, providers, and agents. The project's capabilities are a constant evolution of features and functions to support business needs. Client’s customer-focused contact center solutions offer solutions to enhance and execute a seamless conversation between consumers and advocates.

We are doing myriad projects across the spectrum of client's CX estate, including the development and implementation of routing/IVR strategies across various lines of business, BOT development/middleware, digital development for omnichannel experience, agent desktop creation and customization for various line of business demands, support the business architecture team, migrations off legacy systems, Digital expansion including LivePerson implementations as well as contact center production control and operations.

We are looking for a NICE CX-One Scripting Engineer to join our team. 

Responsibilities:

• Script Development: Design, develop, and maintain scripts using NICE CXone's scripting language to automate and optimize customer service processes
• Customization: Collaborate with customers and internal stakeholders to understand their specific requirements and customize scripting solutions to meet their needs
• Integration: Integrate scripting solutions with other systems and software to ensure seamless data flow and process automation
• Troubleshooting: Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise
   

• Proven experience in scripting and programming languages (e.g., C/C++/C# as CXone scripting language is based on these)
• Proven experience with scripting in NICE CXone platform/studio
• Conflict management and clear organizational communication
• Excellent communication and teamwork skills
• Project management background a plus
• Agile software DevOps experience a plus
• Willingness and ability to learn on the job as the role requires based on available corporate, vendor, and secure public resources (i.e. they Google it or check Sparq before asking a million questions)
• Excellent documentation background – i.e. able to read Excel workbooks, PowerPoints, PDFs, and be able to turn it into CXone readable scripting or design docs
• Data or analysis background a plus
• Call center background a plus (i.e. they know that you should tell people they are being recorded if they are being recorded, etc. etc.)

We offer

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.