Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding our scope, schedule and/or budget objectives since our inception in 1989. Miratech operates in over 25 countries including Canada, Cyprus , Finland, Germany, India, Norway, Poland, Slovakia, Spain, Sweden, Switzerland, the UK, Ukraine, and the US. Miratech employs 800+ people and Miratech’s sales CAGR exceeds 30%.

As a Genesys Project Trainee, you will be an integral part of our Genesys project team, with a structured path that starts with in-depth training. During this training period, you will have the opportunity to work closely with experienced professionals and become well-versed in Genesys technologies, such as Genesys Routing, Workforce Engagement (WWE), and Interactive Voice Response (IVR). As you progress through the training program, you will gain the knowledge and skills necessary to contribute to the success of our projects, ensuring a solid foundation in contact center solutions before actively participating in project work.

Responsibilities:

• Active involvement into the training process
• Participation in a project, from working with documentation and requirements to supporting the implemented functionality
• Performing tasks defined by a team lead
• Participation in various tasks and training enhancement
• Communication with customers, project managers and developers

• 0.5 – 2 years of previous experience in contact center technologies
• A bachelor's degree in computer science, Information Technology, or a related field is preferred.
• Basic understanding of contact center concepts, including call routing and IVR systems
• Strong analytical and problem-solving skills
• Excellent communication and teamwork skills
• Eagerness to learn and adapt to new technologies and methodologies
• Ability to work independently and as part of a team
• Strong attention to detail and a proactive approach to problem-solving

Previous experience or interest in some of the following:

• Genesys Technologies: Genesys Routing, Genesys Composer, Genesys Rules, Genesys CTI, Genesys SIP, Genesys Orchestration Server (ORS), Genesys Workspace, Genesys e-Services, CC Pulse, GAX (Genesys Administrator Extension), GA (Genesys Administrator), Genesys Framework
• Development and Programming: .NET Framework, Asp.net, C#, SQL server, HTML, XML, AJAX, JavaScript, jQuery, Angular JS,
• Management and Tools: SQL, Configuration Management tools, CI/CD (Git, Jenkins, Maven), Azure DevOps

We offer

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.