Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, and to be a part of the international relentless team which helps the visionaries to change the world.

This group is responsible for Tier 3 escalations on Troubleshooting issues. In addition, they support the Remediation of issues, Vulnerability Validation, and BAU activities such as configuring of new solutions and Circuit Upgrades.

We are looking for a Senior Network Engineer to join our team. 

Responsibilities:

• Work closely with regional and global teams to provide ongoing support for the global network infrastructure (on-prem and cloud)
• Be security-focused and ensure standard configurations are deployed in the infrastructure. Call out any anomalies and spearhead efforts to remediate
• Completion of ServiceNow tickets within the SLA
• Maintenance and optimization of the global network infrastructure including Firewalls (Cisco ASA & Checkpoint), F5 load balancer, Routers/Switches, Proxies (Zscaler), Network Access Control, Wireless etc.
• Assist in solving issues with the cloud services (Azure, AWS, and GCP) & platforms related to network connectivity
• Work alongside our cloud engineers to help manage and support scalable automated CI/CD pipelines
• Assist in developing solutions and implement changes as necessary
• Perform network configuration changes in accordance with the change management process
• Perform root cause analysis for service interruption recovery, creating preventative measures to deploy in the enterprise
• Respond to alerts by following documented procedures for verifying, determining the case and resolving or escalating as necessary
• Create and maintain network documentation as it relates to network configuration, network diagrams and processes
• Review incident reports provided by vendors, as well as draft internal incident summary reports to senior management when called for
• Work closely with Engineering team is architecting solutions and in implementation of solutions
• Participate in vulnerability management process. Identify and implement solution to remediate TVAS issues
• Participate in on-call rotation, shift work and regular weekend work

• 6+ years of experience as a Network Engineer with in-depth operations & troubleshooting expertise across on-prem and cloud
• In-depth knowledge of network routing, and switching and VPN technologies and protocols
• 3-4 years of experience with various Cisco equipment, including routers (such as ISR 2900, 3800, 4300 etc. routers), switches (such as 6500, 3700, 4500, and Nexus switches) and firewalls
• Experience with Cisco and Check Point firewalls, as well as Zscaler Cloud proxies and F5 load-balancers
• Experience with Cloud Platforms (Azure or AWS)
• Experience scripting and providing automation solutions for networks (Python, Ansible, Terraform) is highly desirable
• Flexible and able to shift rapidly with an ever-changing environment
• Must possess ability to multi-task in a fast-paced environment and escalate issues effectively
• Outstanding written, verbal communication, as well as strong customer service skills
• Experience of working in a highly regulated environment
• Demonstrated ability to multi-task and manage multiple initiatives in the execution of daily operations
• Technical certification such as CCNP, Azure and AWS or equivalent preferred

We offer

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• ForeverRemote work culture: make the most of the flexibility that comes with remote work. 
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities. 
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.