Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding our scope, schedule and/or budget objectives since our inception in 1989. Miratech operates in over 25 countries including Canada, Cyprus , Finland, Germany, India, Norway, Poland, Slovakia, Spain, Sweden, Switzerland, the UK, Ukraine, and the US. Miratech employs 800+ people and Miratech’s sales CAGR exceeds 30%.

We are looking for an Senior IVR Speech Recognition Specialist to enhance our customer support systems and create more efficient and personalized interactions with our clients.

Responsibilities: 

• Grammar development and testing for speech-enabled IVR applications using Nuance Recognizers
• Designing Voice User Interface (VUI) and providing integration support
• Communicating with stakeholders on the client-side and completing migration of all grammars
• Functioning as subject matter expert for all issues relating to speech recognition performance
• Developing and tuning Speech grammars using Nuance ASR Software
• Providing performance monitoring and optimization
• Participating in documentation process and training
• Contributing to documentation tasks and team training sessions

• 4+ years working experience with Natural Language Understanding (NLU) tools and products (Nuance), analysis of speech, speech repair and improving NLU
• Ability to build GRXML grammars for new or changed menus, as well as build and tune *.gram files for our NLUs.
• Proficiency in Voice User Interface (VUI) design and IVR application development
• Expertise in developing and tuning Speech grammars using Nuance Speech Suite especially Nuance Recognizer
• Proficiency in programming for grammar development and testing
• Additional knowledge of Python or Java
• Experience in IVR application development in Telephony platforms (Contact Center) such as Genesys Engage 
• Hands-on with integration support, performance monitoring and optimization
• Good verbal and written English
• Ability to perform complex tasks with minimal supervision and guidance
• Experience with Dialogflow would be a plus

We offer

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.