Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, and to be a part of the international relentless team which helps the visionaries to change the world.

The Unified Communications Engineer’s primary role will be providing architectural support and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of the company's Global Unified Communications Engineering team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partner.

Responsibilities:

• Perform the implementation and ongoing management of the overall design, solution, and strategy of BlackRock’s Unified Communications environment
• Work with vendors, clients, carriers, and technical staff on the implementation, optimization, and security of the Unified Communications systems
• Carry out maintenance/upgrades on all UC infrastructure and endpoints
• Research, analyze, recommend, and implement new software, hardware, tools, systems, and processes to provide state-of-the-art collaboration experience
• Build solutions and implementation plans utilizing the appropriate internal and external resources and ensuring full involvement of business partners and communication to all stakeholders
• Build and maintain project/technology-related documentation, ensuring that accurate information is always available to other colleagues and management
• Manage UC system logging and provide performance metrics
• Provide incident management and support to the critical issues escalated by UC Operations team
• Adhere to the design, programming, and application standards as set up by the company, including compliance with all firm and departmental policies and procedures

• 6+ years of experience in designing, configuring, implementing, and supporting Cisco Unified Communications solutions
• Advanced level experience in designing, configuring, and supporting Cisco Unified Communications infrastructure (CUCM, CUC, SME, and IMP)
• Advance knowledge of Cisco Dial Plan design and troubleshooting
• Knowledge of Verint Voice Recording architecture, configuration, and user management
• Knowledge of MS Teams administration and AudioCodes SBC
• Experience working with Cisco Voice Gateways (ISR G2 / 4K) and CUBE
• Experience working with MGCP, H.323, and SIP implementation within voice network
• Solid analytical skills which result in sound decisions, solutions, and recommendations
• Strong troubleshooting skills accompanying creating thinking to resolve complex and non-complex issues
• Knowledge of Cisco Voice Gateway, CUBE, and Protocols (SIP, H.323, and MGCP)
• Knowledge of Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, QoS)
• Experience with manufacturer/vendor support (raising cases, escalating)
• Good knowledge of MS Excel
• Programming/Scripting experience (Visual Basic/Python etc) 

We offer

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• ForeverRemote work culture: make the most of the flexibility that comes with remote work.
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities. 
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.