Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, and to be a part of the international relentless team which helps the visionaries to change the world.

The client is a global leader delivering optimized customer experience and workforce engagement software and cloud services technology solutions. The main goal of their solution is to help companies create better experiences for their customers and the employees who serve them. Location of the client is US.

Responsibilities: 

• Identify and analyze Client’s business needs and suggest solutions 
• Work with Client’s product and IT teams to understand and document current/new processes and products requirements, ensuring that business requirements have been met 
• Perform existing requirements analysis 
• Conduct requirement elicitation activities 
• Document requirements by creating use cases, user and functional requirement specifications documents. Adhere to project documentation standards 
• Clarifying use cases and scenarios on demand during product development, ensuring any blockers are understood, and proposing alternate solutions when necessary 
• Visualize requirements by creating data flow diagrams and wireframes 
• Support development and testing team in the understanding of requirements 
• Participate in business testing of interim releases and give feedback to the development team 
• Collecting and collating feedback from business users 

• 5+ years’ of experience in software development projects of complex enterprise solutions (the development of new solutions) 
• Excellent communication, presentation skills and listening skills   
• Experience in business, systems, and engineering process modeling 
• Experience with analyzing the operational flow of existing products and identifying areas in need of improvement 
• Collaboration skills and a proven ability to work with domain and technical experts to understand problems and propose solutions 
• Experience with a broad range of methods and tools, including use cases, user stories, process models, data models, and scenarios 
• Familiarity with web and mobile software architecture principles 
• Strong attention to detail 
• Ability to prioritize the workload and get things done on time 
• English – upper-intermediate+ (written and verbal) 
• Experience in Contact Center and Workforce Management projects would be a plus 

We offer

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• ForeverRemote work culture: make the most of the flexibility that comes with remote work.
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities. 
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.