Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, and to be a part of the international relentless team which helps the visionaries to change the world.

About the client:

This company is a global cloud contact centre leader for modern AI-powered customer service that is trusted, flexible, and innovative. Our client is uniquely recognized as a Gartner Magic Quadrant software within the Contact Center as a Service (CCaaS) space. This achievement signifies our client's industry-leading capabilities and excellence in providing cloud-based contact centre solutions. For you, working on such a renowned platform can be a remarkable opportunity for professional growth and development. Additionally, the exposure to a platform with Gartner recognition opens doors to working on high-profile projects and collaborating with top-notch professionals in the CCaaS space. Moreover, the exposure to industry-leading practices and continuous innovation empowers you to stay at the forefront of customer experience solutions, making highly sought after by employers in the CCaaS domain.

We are looking for a CX Project Manager to join our team and play a pivotal role in shaping our customer experience initiatives.

Responsibilities:

• Develop subordinated team to the required level.
• Coordinate hiring and training activities according to the customer's expectations.
• Manage customer expectations and scope of work for Professional Services engagements.
• Ensure achievement of targets within engagements.
• Identify and manage risk in engagements related to the engagement type, Contact Center Solutions, and integration with the customer environment.
• Provide project status visibility for Miratech and customer management.
• Identify new opportunities for Miratech business within the existing customer.

• 5+ years of project or program management
• Complete ownership of the implementation; leads and facilitates from kick-off to transition.
• Focuses on aligning resources internally and externally, identifying, and mitigating risks, and executive communication.
• Strong technical background in a Professional Services function that includes CX Platform or any enterprise software solutions. 
• Written and verbal communication presentation skills.
• Focus on Customer’s success in Professional Service engagements.
• Experience with remote / international project team management.
• Ability to understand commercial business needs and manage different stakeholders.
• Successful delivery experience with multiple involved parties.
• Practical experience with Customer experience software

We offer

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• ForeverRemote work culture: make the most of the flexibility that comes with remote work.
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities. 
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.