Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, and to be a part of the international relentless team which helps the visionaries to change the world.

We are looking for a Genesys WWE Support Engineer to join our team, who will help us work on solutions and implement technologies that will improve user experience.

Responsibilities: 

• Administration, configuration, and support of Workspace Web Edition (WWE)
• Taking support tickets and requests, owning these through to resolution
• Prioritizing and actioning any calls/emails/tickets that come in, working as part of the team to resolve, escalating where necessary
• Configuration and managing applications for clients troubleshooting and investigating production issues
• Documenting resolutions in the system

• 5+ years of experience with Genesys Contact Center components and tools
• 2+ years of experience with Workspace Web Edition (WWE)
• 2+ years of routing experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel)
• 2+ years of Configuration management tools
• Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
• Experience in troubleshooting routing issues in production on call
• Excellent communication and interpersonal skills

We offer:

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• ForeverRemote work culture: make the most of the flexibility that comes with remote work. 
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.