Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, to be a part of international relentless team which helps the visionaries to change the world.

Roles & Responsibilities:

• Designing and deploying Genesys cloud solutions.
• Assessing business requirements, system architecture, and deploying Genesys cloud solutions.
• Setting up and configuring Genesys cloud features and functionalities such as call routing, IVR, and Agent scripting.
• Monitoring the performance and troubleshooting the system to determine the root cause.
• On-call support to ensure business continuity and smooth operation of the contact center.
• Build, Test & Deploy the interaction flows & automation bots to streamline and optimize the business processes.
• Creation and maintenance of user accounts, roles, and permissions in the Genesys cloud system.
• Collaborating with cross-functional teams and ensuring the Genesys cloud solutions align with business goals.

Requirements:

• Minimum 3 years of experience in implementing Genesys cloud solutions.
• Proficient in following SDLC and project life cycle processes.
• Strong understanding of contact center technologies and best practices.
• It’s required to overlap Hawaiian business hours.

Education & Certifications:

• Bachelor’s degree in computer science, Information Technology, or a related field
• Genesys Cloud Certification is a plus.

Good to have:

• IP Telephony & VOIP experience.
• Experience in network administration.
• Development skills (Anyone is good to have - Java, JavaScript, C#, HTML, Genesys API)

We offer

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• ForeverRemote work culture: make the most of the flexibility that comes with remote work. 
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.