Who we are

Miratech is a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication and technology domains since Miratech inception in 1989. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, to be a part of international relentless team which helps the visionaries to change the world.

The Senior UC Engineering Consultant’s primary role will be providing architectural support and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. 

The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communications skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects.

Responsibilities:

• Work with vendors, clients, carriers and technical staff on implementation, optimization and security of Cisco Unified Communications system. This includes but is not limited to troubleshooting infrastructure and services including CUCM, CUC, IMP, Jabber, video infrastructure and all other Unified Communications application.
• Carry out maintenance/upgrades on all Infrastructure and endpoints
• Own analysis of new technologies from start to finish
• Provide support to Video Infrastructure team lead
• Carry out security review of infrastructure and applications
• Research, analyze, recommend and implement new software, hardware, tools, systems and processes to provide state-of-the-art collaboration experience.
• Document procedures and processes
• Develop and maintain user guides, technical guides, project plans and any other system related documentation for respective system.
• Create help files for support teams
• Offer thoughts and solutions on improving current technology
• Escalate issues to vendors
• Provide metrics/reports for conferencing services
• Ability to function in a fast-paced organization
• Adhere to the design, programming and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.

• Ideally CCIE Collaboration, however, CCNP Collaboration will be also suitable
• Ability to establish and maintain client trust and confidence.
• Good written and verbal communication skills.
• Good troubleshooting skills.
• Self-sufficient, can own an issue and work on it till completion.
• Basic knowledge of the financial services industry.
• Advanced knowledge of Cisco Products (like Call Manager, Meeting Server, Expressway/VCS, TMS, Meeting Manager, Endpoints, WebEx, Jabber)
• Advanced Knowledge of Microsoft Teams, IPTV Streaming/Multicasting
• Advanced knowledge of troubleshooting tools (WireShark etc)
• Knowledge of Zabbix or other monitoring tools, Zoom, H.323, SIP, NAT
• Knowledge of Firewall Traversal, VMware architecture
• Knowledge of Microsoft Server environment (2008, 2012, 2016)
• Knowledge of Citrix VDI environment
• Knowledge of MAC OSX, Microsoft Windows environment (Windows 10) environment, MobileIron (MDM) environment
• Knowledge of Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, QoS)
• Experience with Cisco TAC support (raising cases, escalating)

Nice to have:

• Advanced Excel skills
• Programming/Scripting experience (Visual Basic/Python etc)
• Rest API knowledge (POSTMAN experience a plus)
• Documentation skills (Visio a plus)
• Application packaging and deployment

We offer

• Strong career opportunities for professionals
• A variety of international projects and mobility across projects
• Professional development support and professional certification opportunities
• Competitive compensation, advanced bonus systems
• Flexible work schedule with a possibility for teleworking
• Corporate, social and cultural events