Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

About the Role

The Reservations Agent will be responsible for handling all booking enquiries and reservations, ensuring accuracy, efficiency, and exceptional service delivery. You will play a key role in maximising room revenue, supporting guest satisfaction, and maintaining strong coordination with operational departments.

Key Responsibilities

• Manage and process reservation requests accurately and within required timelines
• Drive upselling opportunities and maximise room revenue in line with targets
• Maintain up-to-date knowledge of hotel rates, packages, availability, and selling strategies
• Ensure all bookings are captured, confirmed, and followed up in line with SOPs
• Monitor upcoming arrivals and reconfirm bookings to ensure guest readiness
• Deliver professional and friendly service when handling guest enquiries
• Maintain accurate reservation records and prevent booking discrepancies
• Apply hotel policies related to cancellations, no-shows, and payments
• Liaise with Front Office, Sales, and other departments to support smooth operations
• Stay informed about hotel facilities, promotions, and local events to enhance guest experience

What We’re Looking For

• Minimum of 2 years’ experience in Reservations or Front Office within a hospitality environment
• Strong attention to detail with a high level of accuracy
• Excellent communication skills with a focus on guest service excellence
• Ability to multitask and perform effectively in a fast-paced environment
• Good organisational and time management skills
• Basic understanding of revenue management principles and upselling techniques
• Familiarity with hotel operating systems and technology (PMS & RMS), as well as distribution channels
• Understanding of the regional and local market, including competitors and key destination events
• Professional attitude with the ability to work collaboratively within a team

Avani Windhoek Hotel & Casino values local talent and is committed to supporting the growth and development of the communities in which we operate. While all qualified candidates are encouraged to apply, preference may be given to suitably qualified local applicants in line with our commitment to community empowerment and workforce diversity. People with disabilities are encouraged to apply.