Bellboy

  • Full-time
  • Company Location: Oaks Liwa Heights

Company Description

If you are a traveller seeking stylish short accommodation close to local attractions, or you are seeking a longer term corporate stay, Oaks Liwa Heights Hotel Suites Dubai, offer an ideal base for all your travel needs. Offering luxurious accommodation and first-class facilities, our hotel promises to make your stay magnificent.

Job Description

We are seeking a professional and customer-focused Bellboy to join our hospitality team at a premier hotel in Dubai, United Arab Emirates. As a Bellboy, you will be the first point of contact for our guests, providing exceptional service and assistance with luggage, directions, and general guest inquiries. This role is essential to creating a welcoming and seamless experience for all visitors to our property.

  • Greet guests upon arrival and departure with a warm, professional demeanor
  • Assist guests with luggage handling, room delivery, and transportation of packages
  • Provide accurate information about hotel facilities, local attractions, dining options, and services
  • Respond promptly to guest requests and special needs with a helpful and courteous attitude
  • Maintain cleanliness and organization of lobby, entrance areas, and luggage storage facilities
  • Coordinate with front desk and housekeeping teams to ensure seamless guest experiences
  • Operate elevators and assist guests with navigation throughout the hotel
  • Handle guest concerns and complaints professionally, escalating issues when necessary
  • Perform light maintenance tasks and report any facility issues to management
  • Maintain a professional appearance and adhere to hotel dress code standards at all times
  • Multitask effectively during peak hours while maintaining service quality

Qualifications

  • High school diploma or equivalent
  • Previous experience in hospitality, hotel operations, or customer service (preferred)
  • Excellent interpersonal and communication skills in English; multilingual abilities are advantageous
  • Strong physical fitness and ability to lift and carry luggage regularly
  • Exceptional attention to detail and organizational skills
  • Ability to remain calm and professional in high-pressure situations
  • Reliable time management and punctuality
  • Problem-solving abilities and proactive approach to guest satisfaction
  • Flexibility to work various shifts, including evenings, weekends, and holidays
  • Knowledge of hotel operations and guest service standards (preferred)
  • Ability to work collaboratively as part of a team
  • Professional demeanor and commitment to delivering outstanding customer service
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