Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Nestled in the heart of the Snowy Mountains, Oaks Lake Crackenback Resort is seeking enthusiastic and guest-focused Casual Guest Experience Attendants to join our dedicated team.

In this role, you’ll be the welcoming face of the resort, delivering warm, attentive service that enhances every guest’s stay. From assisting with check-ins and providing local recommendations to supporting general guest enquiries, you’ll help create memorable experiences in one of Australia’s most stunning alpine destinations.

Key Responsibilities:

• Deliver exceptional service across reception and guest-facing areas
• Assist with check-ins, check-outs, and general enquiries
• Provide guests with helpful information about the resort and local area
• Respond promptly and professionally to guest needs, ensuring a positive experience
• Support the operational team with administrative tasks as required
• Maintain a high standard of presentation across guest areas

• A warm, friendly and professional approach
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Previous experience in hospitality, tourism, or customer service (preferred but not essential)
• Availability across a flexible roster, including weekends and peak resort periods

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.​​​