Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

An Outlet Manager oversees daily operations of a retail or hospitality outlet to ensure smooth functioning, high customer satisfaction, and achievement of business targets.

Key Responsibilities:

1. Operations Management:

   • Manage day-to-day outlet operations, including opening/closing procedures.
   • Monitor inventory levels and ensure timely replenishment.

2. Team Leadership:

   • Supervise and train staff to deliver excellent customer service.
   • Create staff schedules and manage performance evaluations.

3. Customer Service:

   • Address customer concerns promptly and professionally.
   • Maintain a welcoming environment to enhance the customer experience.

4. Sales and Revenue:

   • Drive sales to meet or exceed targets.
   • Implement promotions and upsell products/services.

5. Compliance and Reporting:

   • Ensure adherence to safety, hygiene, and company policies.
   • Prepare daily/weekly reports on sales, expenses, and staff performance.

• Bachelor’s degree in business, hospitality, or related field (preferred).
• 2-5 years of experience in hospitality managerial role.
• Strong leadership, communication, and organizational skills.