NH Hotels offers trustworthy experiences based on three main pillars: value for money, the best location to connect with the city, and service with a human touch. NH Hotels’ remarkable products and services meet the expectations of the guests looking for functional urban hotels with a natural and fresh style and friendly service that makes the experience both surprising and enjoyable.

• Creating 100% guest satisfaction by providing the NH Hotels & Resorts experience through performance that demonstrates fulfilment of our service standards, genuine hospitality, and exceeding guest expectation
• · To serve our guests in accordance with NH Hotels & Resorts standards of food and beverage quality, presentation and sanitation, in a gracious and professional manner.
• · To display the best of hospitality and professionalism with guests.
• · To take pride in all facets of service, quality, appearance and cleanliness, in yourself and your area of responsibility.
• · To understand and adhere to Beverage Standard Operating Procedures and to always be looking to recommend improvements to those procedures.
• · Conduct stock take at the beginning and end of shift. Any variances should be reported to management.
• · To professionally set up bar at the start of opening, including liquor, icing, glassware, juices and garnishes.
• · To process drink orders in proper calling order, to check for correct number of drinks and manage billing quickly and efficiently.
• · To make all cocktails in accordance with NH Hotels & Resorts standard beverage manual, using full standard measures.
• · To manage security in the work area, and at no time to leave the bar area unless properly relieved by a colleague.
• · Clean-up - mopping floors, removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in bins.
• · Complete bar opening checklist and ensure that the restaurant is prepared for opening.
• · Communicating to the team of the beverage specials.
• · Observe customers as they enter the restaurant and ensure they are greeted promptly, properly and in a friendly manner.
• · Monitor and observe guest’s dining experience, ensuring guests are satisfied with the beverages and service.
• · Responding promptly and courteously to any requests
• · Taking beverage orders from guests and servers
• · Preparing and serving alcoholic and non-alcoholic drinks consistent with the Beverage standard drink recipes
• · Presenting drink menus, making recommendations, and answering questions regarding beverages
• · Up-selling drink specials and food items as directed by management
• · Learning the names of guests and personally recognizing regulars
• · Recording drink orders accurately and immediately key them into Micros POS System
• · Washing and sterilizing glassware and bar tools/utensils
• · Preparing garnishes for all drinks and ensuring freshness, labelling and properly rotating of product.
• · Prepare mis-en place to ensure efficient running of the bar

• A positive approach, excellent organizational skills, and a passion for producing high quality customer care. 
• Great Interpersonal Skills  
• Hands on 
• Driven and ambitious to inspire the team to consistently deliver and exceed service standard
• Clear thinker with excellent communication abilities and attention to detail 

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career.