To serve the needs of the business, our guests and our colleagues by overseeing the hotel’s activities in the areas of Housekeeping and Laundry, ensuring that all areas of the hotel are well maintained and cleaned, and providing guests and employees with a safe and orderly environment.

Please note that this is not an exhaustive list of everything that needs to be done.  Minor Hotels employees always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are to:

Planning and Organising

• Plan manpower requirements to achieve an efficient usage of labour, considering business needs and seasonal trends.
• Prepare yearly budgets for housekeeping & laundry.
• Remain fully accountable for revenue objectives.
• Makes recommendations to the General Manager or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair as part of the Care programmes
• Work with executive team colleagues across the hotel to ensure all guest requirements are met.

Operations

• Oversee and manage the entire housekeeping and laundry function of the hotel.  Sets and reviews standards and ensures that they, through effective training, they are communicated to all Housekeeping staff.
• Ensure that all public, guest-facing and back of house areas of the hotel are properly cleaned at all times.
• Ensure health & safety requirements are adhered to.
• Ensure that departmental SOP’s/LSOP’s are current and in effect and available for all Team Members to use as reference, revise and update when necessary.
• Fully support and release staff for Task Force Missions required to support the opening of new Minor Hotels and other MINT properties, and other special events catered by Minor International.

Departmental Leadership

• Ensure that that Housekeeping professionals are fully aware of hotel strategy, and that their work is aligned with these requirements
• Liaise with HR over all employee matters including recruitment and interviewing.
• Coach and guide new members of the team, putting in place proper orientation training and ongoing training and development for team members. 
• Control payroll and business expenses of the department.
• Manage relationships and contracts with suppliers.
• Ensure records are maintained for linen inventory, uniforms, and other items as applicable.
• Ensure that lost and found articles are stored properly and that the correct logs are maintained.
• Co-ordinate work of external contract cleaners if required.
• Ensure that par levels of linen, toweling and uniforms are current, a summary report should be sent to accounts. Take an accurate linen inventory bi-monthly.
• Complete guest supply inventory each period end.
• Prepare a complete summary each period for critique of all housekeeping & laundry areas, all variances or shortfalls to budget must be qualified.
• Develop and maintain a motivational working environment within the department and positive relations with other departments.
• Train staff to become multi skilled in all facets of housekeeping and Team Member departments.
• Initiate measures to minimize all wastage of materials and amenities are used in the department.

•Degree In Hospitality Management 

At least five years experience as a senior leader in a housekeeping department
• Excellent HACCP knowledge
• Fluent in English
• Eye for detail
• Passion for developing others