Reservations Agent

  • Full-time
  • Company Location: Niyama Private Islands Maldives

Company Description

Explore Nature’s Playground. Frolic in the treetops. Sip Champagne six metres underwater. Feel the rush of high-energy indulgences or settle into cool serenity on the twin private islands of Chill and Play.

Job Description

Ready to trade your desk for a slice of paradise? We're on the hunt for a fun-loving Reservations Agent to join us at Nature’s Playground! You will be the first point of contact for guests embarking on their dream vacations. Get ready to set the stage for unforgettable island adventures!

Your exciting mission, should you choose to accept it, includes:

  • Becoming a reservation rockstar, processing booking requests faster than you can say "coconut cocktail"
  • Playing Tetris with our bookings, ensuring every puzzle piece fits perfectly without any oopsies
  • Mastering the art of hotel policies like a smooth-talking secret agent
  • Transforming into a walking, talking encyclopedia of our tropical paradise and its awesome deals
  • Granting wishes like a hospitality genie, making sure our guests' dreams come true
  • Becoming the ultimate matchmaker, connecting guests with their perfect island getaway
  • Spreading the love by promoting our other slice-of-heaven properties

Qualifications

  • At least 2 years of experience in a similar role, preferably in a luxury hotel or resort setting
  • Familiarity with hotel operations technology, including Revenue Management Systems (RMS)
  • Understanding of distribution channels in the hospitality industry
  • Knowledge of regional and local markets, competitors, and destination events
  • Excellent customer service skills with a passion for delivering exceptional experiences
  • Strong communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Detail-oriented with excellent organizational and multitasking abilities
  • Proficiency in English, both written and verbal
  • Basic computer skills, including proficiency in Microsoft Office suite
  • Flexibility to work various shifts, including weekends and holidays
  • Ability to remain calm and professional under pressure
  • Familiarity with the Maldives as a tourist destination is a plus

Additional Information

CHILL OR PLAY. THE CHOICE IS YOURS.

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