NH Collection Maldives stands as the premier resort under the NH Collection brand within Minor Hotels, a leading global hospitality group with a portfolio spanning over 530 properties worldwide. Set in the serene Gaafu Dhaalu Atoll, this exclusive retreat features more than 120 villas on a secluded island

The Spa & Wellness Manager is part of the leadership team and aims to achieve sustainable growth through analysis of business performance; a focus will be the establishment of a closer working relationship, and alignment of Spa & Wellness operational practices with the hotel properties, business partners, guests and Team Members.

• Communicate with team to identify areas for improvement and to develop and implement a continuous improvement program.
• To ensure all team members understand each of their own responsibilities and job description correctly.
• To submit all reports accurately and concise to Operations and others concerned.
• To give clear understanding to team about spa cost and all spa expense i.e. petty cash spending, product usage etc.
• Conducted disciplinary action as needed, accurately tracking verbal and written warnings for violations of policy and/or procedures.
• Conduct weekly meetings with all Team Members about the following issues: weekly revenues problems, review of sales techniques, quality of Teamwork, training needs, any other items which may be concern.
• Conducted any other related duties as assigned by General Manager.
• Organized the up-selling training program, spa promotion, and event training for each manager and their team.
• To monitor and retail displays and spa service displays, in spa and public areas.
• Ensure retail displays are maintained and stock is interesting and exciting.
• Plan and create internal spa promotion package with General Manager and hotel.
• Submit update reports to General Manager.
• To maintain overall quality and standard strictly.
• To evaluate and guide all spa Team Members as needed to improve their skills and performance.
• Review Spa Team Member performance and document all concern and sent to General Manager.
• To monitor communication memos from General Manager for all Team Member to receive updated information.
• Work closely with the Hotel to ensure that our Spa and hotel activities are coordinated.
• Work collaboratively with others to achieve common goals, serves effectively in both team leader & team member roles, and promoted collaboration & teamwork in others.
• Ensuring good team member working environment and welfare within the area.
• Acting as Liaison with Hotel General Managers and Department head.
• To have a complete understanding of and adhere to the company’s policy and procedures.
• To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health, and safety.
• To report for duty punctually and always wear the correct uniform with the name badge.
• To carry out the other duties as assigned by the management team.
• To establish good relationship and rapport with guests and Team Members.
• To ensure the cleanliness and hygiene in work areas.

• Bachelor's Degree in related field
• Five years' experience in a similar role in a multicultural team.
• Solid knowledge of spoken and written English
• In depth knowledge of wellness trends and programming, presentation skills, international experience, capacity optimization technique
• Comfortable with flexible working hours
• Applies healthy body mechanics.
• Remote and Luxury Resort Experience.
• Strong track record for Revenue drives.
• Experience with Wellness and Aesthetic Spas.
• Innovative.
• Strong skills with regards to training team.