Minor Hotels is an international hotel owner, operator, and investor with a portfolio of more than 536 hotels in operation. Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to different kinds of travelers, serving new passions as well as personal needs. Through our Anantara, Avani, Oaks, Elewana, Tivoli, NH Hotel Group, Four Seasons, St. Regis, Marriott, and Minor International properties, across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.

Avani Hotels & Resorts is a vibrant upscale brand offering relaxed comfort and contemporary style. Avani was launched in response to an increasingly influential group of discerning travelers who appreciate stylish design and excellent service, but also demand great value. Avani hotels are designed for the way we travel now. And we think it’s all about balance. Balance between coolness and kindness, between design and function, and between service and privacy.

Avani+ is an uplifted extension of the Avani brand with Avani+ Fares being one of few within the brand and is the first such branded resort in the Maldives The resort will have 200 keys and multiple F&B outlets as well as Spa, Recreation Diving and Water Sports Facilities Avani teams pride themselves as Open-minded, Upbeat and Genuine. 

Please note that this is not an exhaustive list of everything that needs to be done. Avani+ Hotel’s employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

· To anticipate guest needs, and handle guest inquiries in a helpful and attentive Avani+ Hotel’s manner.

· To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage dining options and promotions, Avani Spa and Avani Fits, and other Minor Hotels properties.

· To oversee the service and attitude with which our guest service is being delivered, and ensure it always meets the highest standard of Avani+ Hotels.

· Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.

· To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Avani+ Hotel’s experience.

· To develop a close and harmonious working relationship with all hotel departments.

· Conduct daily shift briefings and pass on all information to team-members.

· To conduct on the job trainings and follow up team performance and maintain the consistency.

· To implement new ideas to enhance the guest experience and uphold the Avani+ brand standards.

• A strong focus on customer service
• 2 to 3 years experience in a similar role in a five-star luxury Hotel / Resort
• Excellent communication skills; fluency in English is required
• Be able to work shifts, weekends, and public holidays
• Computer skills in MS Office; experience with current Property Management Systems (PMS) is preferred
• Must currently hold the role applying for.
• Should have qualifications matching to position applying for.
• A positive and energetic attitude.
• Be able to work under pressure & flexible to work within a dynamic team environment.
• Excellent team player.
• Trackable references to support the role applied for.

We are Upbeat - We are Open-Minded - We are Genuine