Guest Service Agent
- Full-time
- Company Location: Anantara Rasananda Koh Phangan Villas
Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Stay at the Anantara Rasananda Koh Phangan Villas for an extravagant island getaway experience. Our hotel in Koh Phangan is a place where true indulgences are influenced by the local culture and refined with global pleasures. Where barefoot luxury is perfected with glittering bay views, island voyages and discerning pleasures. The place for romance set at your pace.
Job Description
Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
· To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
· To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
· To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
· Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
· To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
· To develop a close and harmonious working relationship with all hotel departments,
· To attend hotel events, daily shift briefings and training to improve professional skills.
Qualifications
• High School Diploma
• Passionate about hospitality
• Positive learning attitude
• Good communication skills
• Good level of English
Seeking fluency in Thai to ensure excellent communication with our team and clientele.