Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

Within Tivoli, the top-performing people who do this job always demonstrate the following attitude:

General Management:

• Good knowledge & management in Opera PMS,Micros POS,PBX,Back office and TV systems
•  Anticipate and proactively make recommendations to any potential problems with respect to the day-to-day operations of the hotels
• Logging and processing support calls
• installing and configuring computer hardware, software, systems, networks, printers and scanners
• planning and undertaking scheduled maintenance upgrades
• setting up accounts for staff, ensuring that they know how to log in
• solving password problems
• talking to clients and computer users to determine the nature of any problems they encounter
• responding to breakdowns
• investigating, diagnosing and solving computer software and hardware faults
• repairing equipment and replacing parts
• supervising junior engineering and technical staff
• obtaining replacement or specialist components, fixtures or fittings
• checking computer equipment for electrical safety
• maintaining records of software licences
• managing stocks of equipment, consumables and other supplies

IT Vendors Coordinating:

• Coordinate with Micros Fidelio Thailand and any other parties such as vendor for hardware and network service providers.

Job Specifications:

• Computer knowledge: Hardware, Software, Data Base, Networking. Well experienced in systems design, analysis and project implementation.
• Business Knowledge: Hotel property management, Sales and catering   functions, equipment maintenance etc.. Good understanding of good central reservation system. General understanding of Back Office modules and interfaces.
• Data Bases: Oracle, MS Access, SQL.
• Network & Technical Skill: Novell Netware, MS 2000/2003, MS   Exchange, MS Office, Web Programming Tools, CITRIX Thin-client and Terminal Services architecture

Qualifications

With 2 to 5 years of experience in the same field
With good English communication skills
With good technical skills
With pleasing personality
Ability to handle pressure at work 
Ability to multi-task