A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

• Specific duties are in line with Standard Operational Procedures issued on commencement of employment.
• To manage and lead the team to achieve maximum productivity. 
• To lead the team to ensure the guest rooms are cleaned and prepared as per the LQA and Anantara Brand Standards. 
• To ensure team are carrying out tasks and duties as per standard operating procedures. 
• To walk public areas daily and ensure the hotel is clean and presentable. 
• To ensure the décor and aesthetics as per the brand standards.
• To check back of house area daily and ensure the all areas are kept tidy and clean at all times.
• Drive the use LQA and Anantara standards. 
• Create realistic action plans and work towards achieving goals and targets. 
• Spot check 10 rooms per day carrying out LQA self-assessment audits,
• Maintain the departmental SOP’s in line with Anantara,
• Roster in line with business levels and weekend cover is essential. 
• To prepare departmental forecasts and achieve targets. 
• Cost management and purchasing. 
• Ensure the par stock levels are maintained and do monthly stock counts in line with month end procedures. 

• To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests,
• To deliver excellent care to our guests,
• To carry out departmental audits to ensure LQA (Leading Quality Assurance) standards, and Anantara Brand Standards are achieved in all areas,
• To ensure that the Hotel’s Vision & Mission statement is communicated to the team,
• To ensure that areas of responsibility are clean and well maintained,
• To report defective materials and equipment via HUB Maintenance System,
• Ensure that all new initiatives are implemented in the agreed time frame, 
• To ensure that personal objectives are set and achieved on a yearly basis,
• To attend departmental and operational meetings as required,
• To ensure there is management presence in all departments at all times,
• To ensure a consistently high level of security is well maintained throughout the Hotel,
• To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences,
• To monitor all purchasing and costs in the department and to ensure that spend is in line with budgets and in line with purchasing procedures,
• To ensure departmental sales are achieved in line with the hotel budget,
• To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams,
• To provide support where necessary in other areas of the Hotel,
• Drives business results through revenue growth and cost savings efficiency,